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Support to 50 communications technicians for AT&T network services
Professional Summary Customer-oriented Tech 3 successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative Who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Experi...
SUMMARY OF QUALIFICATIONS * Thirty-five years of telecommunications experience covering Operations, Engineering and Sales. * Extensive experience in provisioning network services: Voice, Data and Ethernet services
Seeking a career with a successful organization where customers are valued, leaders lead by example, and exemplary customer satisfaction is a part of the corporate climate.
Ideal Companies: VOIP CLEC
CURRENT POSITION BEING DOWN-SIZED TECHNICAL SUPPORT FOR TELECOMMUNICATION COMPANY. SUPPORT OF TELEPHONE, INTERNET AND VOIP DEVICES. 5 YRS.EXP WITH TROUBLESHOOTING, PRODUCT INFORMATION, SALES, CALL CENTER ENVIRONMENT,
• Outstanding ability to understand others; needs and offer solutions. • Resourceful and innovative; proven ability to adapt quickly to changes. • Commended for top-notch organizational skills.
Ideal Companies: Any
Tags for this Online Resume: Telecommute
I am a detail oriented telecommunications provisioning engineer. I have worked many aspects of the engineering cycle during my 18 year career. I have provisioned Sonet and was considered one of the top 5 Sonet designers for Verizon. I have designed the various transport levels of the network. I have worked in DSL Planning. I feel with my knowledge, I could be an asset to your company.