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Tags for this Online Resume: Desktop Computer, Help Desk, Help Desk Support, Microsoft Windows, Support, Apple MacIntosh Operating System, Desk Top Support, Microsoft Outlook, Microsoft Windows 7, Windows 7
Ideal Companies: IT Systems
Trained to follow the Net Promoter System to better aid Customer Service Remedy, Servicenow, WMS, Manhattan, Pyramid Scout, Grandslam, Einstein, ER Software Troubleshooting Windows XP/2003/Vista/7/10 network connections Windows Active Directory Migration, Deployment
* Experience with Magic and Remedy ticketing system * Proficient in the use of IBM clone and Mac desktops * Strong knowledge of LAN/WAN * Solid knowledge of IT Help Desk system * 15 years of customer service * Platforms: Windows 95. Windows XP, Windows VISTA and Novell 3x operating systems * Experience O365 environment
Have experienced in working in a customer support environment. This includes being a Senior Service Technician for Westinghouse where I was in charge of 5 Technicians. I handled all escalations from lower-level Technicians and customer support issues related to laptops, desktops, software and router problems within the building. I also worked at Oracle USA Inc. as a Senior Support Engineer taking care of service tickets cre...