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Customer focused IT Desktop Support Specialist with exemplary soft skills and emotional intelligence
I am a well-polished, ethical, adaptable, customer-focused Information Technology professional with 15+ years’ experience in Desktop Support Operations at a fast-paced, high-intensity Fortune 500 company. I am known for my high caliber white-glove service that I gladly provide for each and every customer. My strong work ethic and meticulously detailed approach to troubleshooting technical issues focus on reducing system dow...
Tags for this Online Resume: Critical Thinking, Active listening and question asking, Flexibility, Microsoft Exchange, Active Directory, Top-Notch Customer Service, Troubleshooting, Hardware and Software, Positive Attitude, Attention to Detail, Macintosh, Mobile Devices, Productivity Software, Integrity, Teamwork, Willingness to Learn, Empathy, Windows Operating Systems 7/10, Skype for Business, Dependable, Exchange Management Tool, Mailbox Migrations, Mobile Device Management, Microsoft System Center Configuration Manager (SCCM), Bitlocker, Avaya Phone systems, VPN - Two-factor Authentication, LogMeIn, ServiceNow, Quest ActiveRoles Server, Compassionate
Summary Information Technology communications specialist bringing superior design and debugging capabilities, innovative problem solving skills and dedication to quality. Accomplishments Streamlined both user-end and project deployment capabilities Improved imaging and deployment architecture Headed successful local and mobile projects well within testing and deployment schedules Consistently received a 100% rate of custome...
Tags for this Online Resume: broadband, Desk Top Support, Imaging, Lan/Wan, Local Area Network, Network Administration, Networking, Scheduling, Windows Server 2012, Certified Cisco Networking Associate, Certified Ethical Hacker, Windows Server 2008, Active Directory, Azure AD, Skype for Office, Exchange 2010, ITIL Foundation V3
Contribute skills and past experience as a valued member of the IT or Customer Support team. INHERENT SKILLS: Process and detail-oriented Team collaboration OBTAINED SKILLS: System Installation and Test Technical Support Process Documentation Technical Writing, Course Development, Training Microsoft Word, PowerPoint, Excel, Outlook
Ideal Companies: Cisco,
Success-driven, results-focused, and adaptable IT professional experience in IT operations and encompassing technical support, workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Help Desk Ticketing Systems Office 365 Management Tier1 level Troubleshootin...
Skilled in Introduction to computer, Technician & experience providing PC and Client/Server tech support for small to medium sized businesses. Employment Status & Ranking plus Promotions