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Online Resumes with "zendesk"

Featured Profile

Strategic Planning & Revenue / Business Models

Seeking executive-level role with high growth or emerging growth companies and start-ups. Preference to drive international, market expansion and penetration strategies to optimize revenues & profitability. Continue to deliver executive or BOD presentations to drive business-critical decisions, deliver insights & actionable plans. Manage P&Ls, and cross-functional teams to desired targets. Enjoy fast-paced environment...

Ideal Companies: uber, twitter, linkedin, facebook, actiance, airtight networks, airwatch, apigee, appirio, atlassian, automatic, box, cloudera, cloudflare, coupa software, coverity, crieeo, dropbo, dropbox, eventbrite, evernote, fieldglass, fireeye, firstrain, foresee results, github, gopro, hubspot, hybris software, inside view, intact, kony, lending club, lithium technologies, lookout mobile, square, marklogic, mobileiron, myoscience, odesk, okta, on24, opower, palantir technologies, pentaho, plex systems, recommend, rimini street, rock you, rocketfule, silver peak, systems, sugarCRM, survey monkey, tagged, talend, tapjoy, turn, veeva systems, xactly, optimizely, yousendit, Yume, zendesk, zuora, 3VR security, RocketSpace, The Hub, Runway, accelerator, bain venture capital, Pinterest, Samsung, GE Labs, Yammer, Houzz, NextDoor, Neighborland, Google, Twillio, OKC Labs, YouTube, Workday, Marketo, WSG, Glam Media, Glassdoor, RedFin, SayMedia, Salesforce, Amazon, Beats, Pandora, Spotify, Innovation Lab, LyftHome, Netflix

Tags for this Online Resume: business development , strategy , technology , entreprenuer, start up, corporate development, executive, international, valuation, expansion planning, reveune generation, profit optimization

Director of Customer Support - 15+ years global/domestic - SF Bay Area or relocate

I am all about customer support while mitigating costs. I am most at home building, bettering, and managing a mixed support environment of internal support and escalations without outsourced tier one and specialized support for cost/scaling objectives. I have significant start up experience including tools (CRM/Phone/Chat) selection and implementation. I have multiple RFI/RFP/Vendor Selections and support releases in my bac...

Tags for this Online Resume: Outsourced, Vendor, CRM, KPI, VOC, Metrics, Reporting, Presentations

Director - 20 Years of Experience - Near 85249

SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...

Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma

Quality Assurance Specialist - 10 Years of Experience - Near 10027

A Test Engineering or Quality Assurance Engineering position with a company at which the usefulness and meaningfulness of quality assurance testing is paramount, of vital importance to its bottom line, and the long term benefits of profitableness resulting from focusing on making QA processes a priority are inherently clear and entwined within the companys culture.

Tags for this Online Resume: Jira, Nagios, Confluence, Zendesk, Zephyr, Selenium, TestTrack Pro , GForge, Quality Assurance, Test, Illustration, Postscript, SAN (Storage Area Network), Electronics, Documentation, Messaging, Technical Support, Microelectronics

Strategic Customer Support and Account Management - 11 Years of Experience - Near 95130

Accomplished Customer Support Professional with progressive years of experience engaging with clients, corporate customers, and end-users within B2B and B2C environments to deliver positive satisfaction. Flexible team player who can merge talents with others to champion work initiatives, as well as fulfill additional job roles to drive company objectives. Forward-thinker recognized for the ability to pinpoint variances and ...

Tags for this Online Resume: Ecommerce, Inventory, Inventory Control, Customer Service, Global Support, Support, Management, Accruals, Customer Relationship Management, Financial, NetSuite, Zendesk, SAP, RightNow / Oracle, Social Media, Jira

Featured Profile

Federal Government - 20 Years of Experience - Near 28278

Solutions and delivery focused highly skilled proven law enforcement professional with 23 years of diverse experience as a Senior Criminal Investigator with the United States Department of Justice (DOJ) Drug Enforcement Administration (DEA). Proficient in conducting and directing complex criminal financial drug investigations as well as logistical training inspections administrative compliance and oversight functionalities....

Tags for this Online Resume: Criminal/Financial Investigationsnd investigations, Strategic Planning, Security/Safety Management, Risk/Crisis Management, Emergency Management Operations Planning, Compliance/Oversight, Executive Protection, Command operations/logistics/communication, Coalition Building, Intelligence analysis/Strategic planning, Operations/Organizational Management, Recruitment/training, Analytical thinking/Problem solving, Exceptional customer service, Strong Interpersonal skills

General - 15 Years of Experience - Near 95121

Summary: Over 18 years of experience in the High Technology and Business industry as a Technical Global Support and Management Specialist, working with numerous companies and strategic partners to achieve outstanding customer solutions and maintain excellent rapport with clients. Excellent communication skills coupled with technical excellence - a talented technical support strategist who excels in understanding what it tak...

Tags for this Online Resume: Accenture FOUNDATION, Infrastructure, Integrate, Microsoft Windows, Support, System Integration, Technical Support, Veritas, IBM, Unix

Accountant - 2 Years of Experience - Near 98011

PROFILE Proven track record of exceeding quota and delivering exceptional results with high prioritization and multitasking skills. Established relationships with key decision makers within some of the world's largest organizations. * Ranked #1 in U.S. Inside Sales Team, and exceeded quota for 12 Consecutive Monthsmakers of ZenDesk, and Web Tools Firebug and HttpWatch * Closed accounts such as Alibaba, Baidu, UCLA, PCCW, Ni...

Tags for this Online Resume: SalesForce, Management, Account Manager, Citrix, Cold Calling, Connectivity, Customer Relationship Management, Data Quality, Email, Forecasting

Project Manager - 20 Years of Experience - Near 60404

Professional Summary Ms. Martens is a versatile IT Professional. She has led projects and initiatives that range from process design, implementation, training and education, quality improvement, software selection and implementation, to software development. Barb has led and managed teams that range from small, agile teams to 200+ team members that were locally and globally distributed. Barb is a technically astute manager ...

Tags for this Online Resume: Chicago, Greater chicago area, Manufacturing, IBM, IBM 36, Programming, Management, Consulting, Quality Assurance, Test, it jobs, agile, software

Manager - 20 Years of Experience - Near 01752

Accomplishments IT Technical Operations Management * Streamlined implementation of group policies for management / security initiatives by using Quest tool for account / group transition while leading active directory restructure project: removal of child domains * Simplified Microsoft Office license management and brought all users up to latest versions by managing Office 365 rollout to worldwide organization. Created trai...

Tags for this Online Resume: Unix, Microsoft, Microsoft Sharepoint, SharePoint, Sharepoint Technologies, Web, Management, SOX, Video, Audit, sql, linux, it jobs

Help Desk Specialist

Have a vast interest in expanding on my current base of IT knowledge to include computer server setup, maintenance, trouble shooting, and field- replaceable modules, Specializes in Dreamweaver 2003 HTML and Web page design, Cable Plant design and installation, system networking, TCP/IP protocol stack, Raid Disk arrays, firewall security and administration, VPN services to include Internet Pass thru via PPTP and Terminal Ser...

Tags for this Online Resume: Microsoft Windows 7, Windows 7, Active Directory, Documentation, Microsoft, Microsoft Active Directory, Microsoft Outlook, Remedy, Management, Troubleshooting

Software Sales Representative

Ideal Companies: teradata, amazon, zendesk

Tags for this Online Resume: Training, Inside Sales, Management, Sales, Cold Calling, Networking, Business Development, Business Management, CFO, CT