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Online Resumes with "senior helpdesk"
Microsoft Systems Administrator
To obtain a position, utilizing my skills, which will provide me with a foundation for professional growth To improve and share Microsoft Operating Systems knowledge, become a Microsoft Certified System Engineer, improve technical management skills and work within a team environment.
intelligent, resourceful, independent team player (work in team or independently), flexible
I have 18 years of IT support experience.I have worked as a helpdesk support analyst,technical support analyst and a desktop support analayst.I also have break/fix experience and hardware support experience.I also have experience with printers also.
I have over 4 year of experience as a Senior Helpdesk Analyst in federal management customer service Field. Looking for a great opportunity with a great company to enhance my management skills, With the hopes of becoming a Senior Manager
I am a Senior Desktop Specialist with more than 18 years of experience working with Hospital- Finance- Transport- Insurance with a bachelor Degree in Computer Sciences and some Microsoft Certifications. I worked with people from all categories resolving issues and improve services for all users and companies alike.
A Dedicated IT professional with extensive experience providing technical services and support in diverse environments.
Tags for this Online Resume: Desktop Computer, Microsoft Windows 7, Windows 7, Desk Top Support, Active Directory, Imaging, Information Technology, Microsoft Active Directory, Microsoft Windows, it jobs
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...