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Online Resumes with "end user"
Responsible, Efficient, Timely, Dependable, Fast Learner, Determined, Balanced, Perfectionist
Decisive,Entrepreneurial,Dedicated,Driven,Resourceful,People Oriented,Compassionate,Intelligent,Versatile,Innovative,persistent,participate,Sets Objectives,Determined,initiative
Ideal Companies: Harris Hospital
I am an outgoing Support Tech with 13 years experience seeking a position in Customer Service or Tech Support. I am skilled in communicating with customers and determining their needs. I have a "can-do" approach to client support and an eagerness to learn new things and add them to my bag of tricks for troubleshooting and problem-solving.
Ideal Companies: GE
Detail-oriented with a strong sense of urgency and a desire for quality. A team player that can take charge when needed to get things done.
Ideal Companies: FedEx
Ideal Companies: RF Micro Devices, Anolog Devices, Dell, MicroSoft, NetMedia, Active Robots, Ltd., LynxMotion, NASA, MicroChip, InTouch Health, Inc., Intuitive Surgical, Alliance Robotics, Toshiba Machine Co.
I'm on my third KMS implementation. It took me a long time to find a profession that utilizes my interest in computers, information and writing... but Knowledge Management fits well! My work history in this arena is varied... tax preparation, utilities, IT helpdesk, network information and government "knowledge sharing".
Ideal Companies: Any interested in creating and preserving their corporate intellectual assets or using a knowledge base to increase end user's self-help capabilities.
I am dependable I come to work and on time I work for my paycheck
Tags for this Online Resume: 2nd level help desk
AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * ...