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Online Resumes with "call flows"
Competent manager of people, strong motivator with great client relationship skills
I am looking for a opportunity in a large multi-site organization providing financial management, customer service and exceptional support for all aspects of telecommunications in an organization.
Ideal Companies: Large multi-site corporations
Looking for a Lead Analyst position defining business requirements, documenting call flows, and providing solutions and recommendations to help simplify the customer experience on an IVR.
360 degree experienced Customer Service professional with 16+ years of knowledge and skills in a call center environment
Consistently promoted within the customer service industry with a number of increasingly accountable management positions; acquired the knowledge and skills to effectively and strategically manage a call center. Able to provide decisive, deliverable results and team leadership within a constantly changing business market. A solid reputation in the industry and awareness of leading technology and operational procedures to re...
Have a keen sense of problem solving, sense of direction, need no supervision as well as excellent customer service. Pride with one call resulotin for all customers. Many "Excellent" Q.A. monitoing scores.
I would like a permanent position with benefits as well as room to grow/expand. Want not to have to worry as I do at this moment. Current employer is closing down Reno Call Center so as to expand Pueblo and Atlanta Call Centers. I work very well without supervision and would much prefer this.
Strong leadership, motivation, communication, negotiation, creative and analytical skills. Decisive, solutions-focused and results-oriented. Strong track record of needs analysis to meet requirements of specific business relationships.
Tags for this Online Resume: management
High energy, self motivated advertising professional with excellent interpersonal, communication and organizational skills.
A VP Customer Operations, Service and Support, or CO. In small to medium sized technology focused companies in the general areas of mobile, wireless, communications, and/or networks.
Tags for this Online Resume: Customer Engineering, Product Support, Customer Service, Technical Assistance, Wireless, Strong Mentor, Mission Critical Applications, Distributed server deployments, Mobile Device Management
Seeking a creative position in the information technology and electrical engineering field where i will be able to utilize my strength in design, problem solving, project management and teamwork.
Tags for this Online Resume: Basic knowledge of ss7, STP, Number Portability, CDMA Call flow, Expereience with Nortel switches, cisco routers, Lan, wan, dhcp, dns, Network LAN Analyzer, switches, routers, hub, NIC, SYSTEMS DATA INTEGRITY, Network Engineer
IT management professional with success in advancing positions with Hewlett-Packard, including large and small business units. Developed and implemented global projects that improve operating effectiveness and internal and external customer satisfaction. Manage multi site and multi functional projects on time and in budget.
Energetic, motivational and creative workflow manager with exceptional attention to detail
Tags for this Online Resume: worforce
Every service event gives us the opportunity to be great and prosperous,Good customer relationships come from honesty and integrity in the way we do business .
After 26 years of field Service I would like to transition into project management or technical sales. I have extensive medical devices back ground and laboratory sciences.