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Online Resumes with "any call center"
Excellent phone and communication skills. Ability to guide customers smoothly through transactions.
SPECIALIZE IN INBOUND CALL CENTER,VERY LOYAL,RESPONSIBLE
Tags for this Online Resume: call center inbound
Accomplishments * Established the first Center of Excellence in 2011, which eventually became the model for the rest of Comcast * Reduced Bad Debt expense by $25 million in 2012 and by $80 million over the next 4 years * Improved Non-Pay churn by 59% since 2011 resulting in positive video growth for the first time since 2006 * Eliminated $8 million in Operating Expense between 2012 and 2015 by renegotiating numerous vendor ...
Summary Call center professional with experience building, managing, running and acting as a consultant for call centers over 10 years now. Knows what it takes to run a successful call center and have proven it time and time again. Possesses the ability to step into any and call center and improve or maximize any situation for the overall success of the company.