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Online Resumes with "Workforce Manager"
I am interested in running a call center or multiple call centers. I have over 23 years of call center experience which includes front-line experience, management, quality, training, 2nd level management, vendor management, union-company negotiations, workforce management, reporting call center statistics, etc.
Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)
Assist a software company, preferably in the healthcare information technology space, to expand their presence and increase customer satisfaction (user adoption), by managing the team that will provide the outstanding implementation services that will exceed the customer's expectations.
Ideal Companies: healthcare information technology
improve the efficiency and effectiveness of HR functions, reduce costs and increase retention of key staff. Offering cross-functional management experience in staff planning, recruiting, retention and recognition programs, employee relations, affirmative action, project management, systems implementation, mergers & acquisitions, compensation plans, performance measurement and workforce management with companies focused on ...
To obtain a leadership role in a global organization that I can apply my skills andbackground to acheive organizational business objectives
A financial and manufacturing professional with over 20 years of combined industry experience. Expertise in managing nine to fifteen junior level process designers in implementing cutting edge business project and process solutions in a fast pace production environment. Excellent leadership and communication skills with the ability to bridge the communication gap between all levels of senior management and cross functiona...
Tags for this Online Resume: SDLC, BPM, UML, VSM, JAD, ISO 9000, ISO14001, TS16949, Business Objects, Adobe LiveCycle, SharePoint, SPC, Mercury Quality Center 9.0, Clarity, IBM WebSphere Business Modeler, Igrafx, Visio 2000, MS Office, Lean Deployment, Six Sigma Tools, Visual Management, Eight Disciplines, Supply Chain, Procurement, Project Management, MS Project
My objective is to obtain employment with a company that can utilize my hands on experience and my knowledge to improve their company. My experience in routing, and workforce management (both union and non-union) is second to none. I am also very focused on customer service and the image that is projected by me and the work force I manage to the public and our customers.
Call Center scheduler and analyst.