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Online Resumes with "Workforce Manager"
Looking for a position that includes my past history of experiences including: professional experience in areas such as project management, administrative/management, inside/outside sales and marketing, technical support (help desk hardware and software), service delivery, workforce management, and employee motivation. Background includes: S.M.E. (subject matter expert) in telecommuting (virtual office), computer skills, he...
I'm a Software Quality Assurance Analyst who believes in that ensuring the products are tested and that the bugs are gone before the customer sees it. After all the first impression is what is going to make or break your software.
to find a stable satisfying career with full-time remote work environment that utilizes my experience and software skills.
To begin a career path utilizing my earned expertise in all operational procedures related to call center staffing; specifically with regards to responding at any time to Service Level requests thereby establishing a call center environment that will meet objectives without end. Additionally, I would hope this to cement with a successful and dependable Company.
Tags for this Online Resume: Call Center, Call Center, Traffic Controller, Traffic Controller, Avaya CMS Supervisor, Avaya CMS Supervisor, Facilitator, Facilitator, TotalView IEX, TotalView IEX, Insurance, Insurance
Very dedicated to being on top of my job. Results oriented, Customer oriented and attention to detail is very important. Follow through skills are at the top of the game. I have been in leadership for over ten years. interpersonal skills are outstanding. High level of written and oral communication skills.
Ideal Companies: medical/dental, beaches or close to. Secretary or office management.
Coordinate the operations of a 150 seat in-bound/outbound call center with the use of workforce management tools, that includes analyze and evaluating daily and real-time call volume in order to meet established service levels goals.
Ideal Companies: Fleet related
To provide experience in a broad range of leadership and support areas, and create a positive / productive work environment. Expertise includes a successful track record in Credit / Collections, Call Center Sales & Customer Service, Business Process Improvement, Workforce Management, Enterprise Payroll Management and Financial Planning, Forecasting, Reporting & Analysis.
I would like the opportunity to make a positive contribution through my experience and skills. In addition to running individual and multiple call center operations, I bring experience with financial forecasting and budgeting, setting up and running workforce management teams, running training and quality teams, long term strategic planning, and performance management through measuring individual and department goals. It a...
Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results-driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen. Prior U.S. Navy Search & Rescue crewman with 12 years domestic and international corporate experience delivering significantly increased performance in senior management capacities for Fortune 500 co...
Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy
To work for a company that will allow me to utilize my 14+ years of call center experience including, sales, customer service, leadership and workforce management.
As an accomplished Customer Service Professional with experience facilitating key functions, operations and process improvements for large conglomerates, I offer expertise that will benefit your company. Previous personal history also encompasses strong leadership, and training high-performance teams that collaborate as focused units to achieve ambitious goals. Furthermore, I’m highly knowledgeable at reorganizing, streamli...