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Online Resumes with "Team Leader Senior Customer Service Representative"
Recently relocated to Ohio for family reasons..Need a new and exciting challenge in a career that has a future.
Ideal Companies: DOUGLAS J. CORREA, 3539 VALERIE DRIVE, YOUNGSTOWN, OH 44502, H: 234-855-0362, C: 203-581-1241, EXPEXPERIENCE, 2007-2008 HYATT REGENCY, Old Greenwich, CT, Guest Relations Coordinator, • Assisted hotel guests with check in and other hotel procedures, • Provided front of house coverage including greeting responsibilities, • Coordinated hotel services to accommodate guest needs, • Provided information and resources to guests as needed, • Responded to immediate needs and situations arising at the hotel, 2004-2007 COMMAND FINANCIAL PRESS, New York, NY, Team Leader/Senior Customer Service Representative, • Created corporate and financial documentation for private and public companies, law firms, accounting firms and hedge funds for filing with the Securities and Exchange Commission (SEC) and/or printing and distribution., • Coordinated with customers and internal typesetting, proofreading and EDGAR departments in high-pressure environment to ensure timely, efficient and accurate processing and proofreading of document changes submitted by customers., • Worked closely with internal EDGAR department, SEC and other agencies to ensure filing of corporate and financial documents by deadline., • Evaluated, create and implement internal systems to increase awareness about new filing processes, printing and filing technology, and compliance issues. Advised sales force regarding all aspects of printing and filing requirements., 1998-2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996-1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994-1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987-1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984-1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start-up company that was subsequently sold to Pitney Bowes for $100, 000, 000., 1983-1984 CHAS P. YOUNG, New York, NY, Facilities Management Analyst, • Performed cost, efficiency and productivity analysis of in-house facilities and service centers., EDUCATION, 1981-1983 MANHATTAN COLLEGE, Bronx, NY, B.S., Finance and Economics, 1979-1981 WESTCHESTER COMMUNITY COLLEGE, Valhalla, NY, A.S., Business Administration, Honors: President, Alpha Beta Gamma (1980-1981), MILITARY SERVICE, UNITED STATES COAST GUARD, 1974-1979, Rank: E-5 (Middle Management), Discharge: Honorable, Clearance Level: Top Secret, Specialties: Radar and navigation, sophisticated communications, anti-submarine warfare, and electronic warfare, LICENSES, New York Real Estate Agent License, 2006