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Online Resumes with "Services Delivery Management"
Leader and manager for Outsourcing, Customer Services, and IT Operations delivery with over 24 years with a large global, international Services, Hardware and Software provider. Greatest strengths include managing and leading change through process, organizational and cost improvements tied to business strategies to contribute to the bottom line. Career includes 5+ years in outsourcing services, both leading solutions deve...
Ideal Companies: Scientific Atlanta;Arris;Price Waterhouse;Gartner;Newell-Rubbermaid;Siemens
Strong interpersonal skills willing to go the extra mile to get the job done
My goal is to return to a Service Delivery Manager position supporting IT outsourcing clients.
My goal is to continue to use my extensive successful experience in taking clients to the next level of performance using the latest technologies to improve service delivery and financial results.
A well rounded IT Service Delivery Professional with an expertise in technical support and helpdesk operations. A persistent, dedicated, and resourceful leader.
Technical and customer facing ownership, products awareness and crisis management responsabilities.
Energetic, highly motivated business professional with a global service delivery management background. Outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. Record demonstrates the ability to define, implement, train, and sustain service delivery and customer satisfaction in order to help achieve and exceed targeted profitability, growth, and customer retention goals.
Results driven, hands on, accomplished Technology leader. Proven track record in large multi-year programs, project management for both infrastructure and application development. Experienced in strategy, planning and developing technology platforms to run high-volume enterprise production operations. A strong background in application development, QA, IT Governance, architecture (network, security, server virtualization a...
A diverse management professional with over 25 years of experience in service and support; experienced in managing customers, leading resources, achieving business results, and reducing costs. Seeking position where my skills will value add my employer and allow for personal skills growth.
Service Delivery Manager, SAP EP, Project Manager II