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Online Resumes with "Service Level Agreements"
Highly motivated technical leader with drive to solve customer technical issues before they realize their is an issue. Provide and deliver solutions not excuses.
AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * ...
High energy, motivated, outgoing, looking for advancement, loyal, resourceful, creative, great leadership qualities, hard work ethic, determined
Successful human resources professional with a solid record of accomplishments emphasizing a broad range of human capital related matters to include, talent acquisition subject matter expert, recruiting technology, strategic planning and employee retention, complex compensation negotiations, merger and acquisition, talent alignment, budgets and budget planning, professional network development, web based systems planning, p...
Tags for this Online Resume: Talent Acquisition, Executive Recruitment, Recruitment Strategy, Recruitment Planning, Recruiting Technology, Negotiation, Relationship Building, Branding, Networking, Recruitment Team Structure, Complex Offer Negotiation, Incentive Structures
Ms. Valencia Moultrie is a business professional with extensive knowledge of aspects of training development which includes planning, analyzing, developing, designing, implementing and evaluating process, programs and learning. She has management experience in human resources, operations, customer service, financial accounting with a passion for policy development and human performance. Ms. Moultrie has established her repu...
Tags for this Online Resume: training or operations managers
highly experienced manager with exceptional interpersonal, communications and leadership skills. creative and resourceful, hard working and dedicated to meeting goals and grwoing the business and employees.
Solid background in planning and executing custmer service. Equally in budgeting and financial management. Ability to drive growth, resolve conflict, improve morale consistently exceed goals.
Tags for this Online Resume: Administrative
•Analytical problem-solver I can recognize problem areas, and I am able to evaluate the possible alternatives as well as implement effective solutions. •Flexible, Adaptable I learn very quickly and can adapt easily to new work environments, new procedures, new technologies, and new policies. •Reliable, Trustworthy Being very ethical and professional, I am dependable and maintain a proven record of integrity. •Self-moti...
Dedicated to mentoring, developing and leading team members to realizing their full potential. Build strong relationships with team members which fosters a cohesive work environment.
Ideal Companies: anything
Tags for this Online Resume: Asset Management, Customer Service, Hardware/Software/Operating Systems Diagnoses, PC Support, Systems Analysis, Technical Support Analysis, Tier 2 and Tier 3 Support, Active Directory, Applying Microsoft Security Guidance, Desktop Technology, HP and Lexmark Printers Troubleshoot and repair, Installing and Administering Windows, MS Operating Systems, 98/NT4/2000/XP and Vista, MS Office Suite, 97/2000/2003/2007, PC Network Backup, Service Level Agreement (SLA), System Upgrades, Virus Detection / Removal
Detail-oriented business professional adept at fully grasping complex issues, then clarifying and re-defining them into programs, services and results that satisfy business needs and objectives. Currently exploring encompassing and challenging generalist opportunities within collaborative organizations possessing a genuine focus on innovation. Core Competencies: Liaison, product development, structure development, projec...
Tags for this Online Resume: Business Systems Analyst, Liaison, Product Development, ERP Implementation, Training Development, Training Delivery, PeopleSoft, ERP, SuccessFactors, Collaboration, Communication, Structure Development, Project Management, Professional Services Consultant
With my extensive experience in working for a global IT organization, I have demonstrated the ability to deliver strong customer service and support skills with detailed Asset Inventory administrative know-how which I want to continue as follows: Liaison between clients, suppliers, colleagues, and management which gives me the ability to work proactively in inventory management processes, and offer solutions to any probl...