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Online Resumes with "Service Desk operations "
High energy Administrative Assistant with exceptional customer and communication skills. Quick, Confidence and Dependable. Familiar with all Microsoft office applications, internet savvy, data entry skills at 80wpm. Effecient and Effective work is what I give to my employers.
Ideal Companies: N/A
Seasoned IT professional with innovating thinking and leadership abilities who has successfully and consistently delivered on maximizing efficiencies and introducing automation of services. Demonstrated repeated success at managing and improving large- and medium-sized Data Centers, Network Operation Centers, and Distributed platforms. Well-organized, results-oriented individual with proven ability to implement standards, ...
Expand on supervisory roles in a medium to large scale Service Desk Operation
IT Professional with knowledge of Daily Service Desk operations and Desktop support procedures. Have supported Business Analyst and Program Developers as well. Reliable self starter with good communications skills.
Top performing Service Desk Manager with 20+ years experience who provides technological expertise, leadership while establishing and following change management procedures to ensure a high degree of internal customer service and sound execution. I provide and maintain service desk operational procedures in alignment with business operations requirements and corporate policies and am able to track, escalate, communicate, a...
IT Strategic Consultant with more than 15 years of experience in an Information Technology Consulting Services firm dedicated to financial and manufacturing sectors. Diverse IT management experience in a petrochemical enterprise with a solid strategic vision and demonstrated track record of improving top line and bottom line results through the acceleration of key services introductions, operational efficiency and cost co...
• 8 years experience on IT Service Desk operations management and ITIL process management. • Well versed in ITIL methodologies and instrumental in developing refined process models for delivery • Identify KPIs and develop and generate corresponding performance reports for systems, processes and individuals. • Utilized advanced knowledge of ITIL in a key role requiring the development of a wide range of tools and processes t...
Tags for this Online Resume: Application Development, ITIL Service Management, Network Infrastructure, Business Relationship Management, Project Management, Team Leadership, Vendor Management, Service Desk Operations, Strategic Planning, Data Center Operations, Disaster Recovery, Financial Management
I am very dedicated and hardworking IT administrator with over 5 years of experience. I am looking to work for an organization that will use my organizational skills combined with my technology knowledge to improve processes and service desk operations.
I managed the service desk and the operations crew and then we moved from Logan to Salt Lake City. Since the move I have been a Level 2 Technical Support Engineer. I would like to get back into leadership and an enployment option that is not 100% desk.
Tags for this Online Resume: AT&T
Customer-centric hands-on Information Technology professional with over 15 years of experience in managing and operating IT Network and Technical Support operations, Help/Service Desk Operations, Networking/Telecom Infrastructures and ITIL/ITSM processes providing strategic direction with the knowledge required to deliver corporate objectives and strategic needs, keep projects on-time and on budget, and deliver the highest ...