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Online Resumes with "Service Delivery Director"
Challenging environment where I could add value by bringing my 'all-round' skills aquired from today's leading MNC's and SME's. BIO: Michael is a 'people person' leader (very good at networking), trustable and most people get along with him very easily due to his acculturation and people skills. His key strength and value adding point is branding / marketing with a twist of back end management support (an all round bus...
As a global organizational development leader with over 18 years of experience I am looking for a career with an organization where I can utilize my talent and expertise in learning and development, service operations, performance and quality management, and business transformation.
I am recognized for diligently exploring alternative technical solutions and bringing in projects on time within budget. Lead, guide, mentor managers to be my successor
Seeking to use my vast Financial Services and Mutual Funds Industry experience to make a difference to the bottom line of a potential employer
Tags for this Online Resume: Productivity & Performance Improvement , Team Development & Leadership ~ , Strategic Planning, Mutual Funds ~ Primary Liaison Relationships , Risk Management ~ Business Planning, Policy Development , Call Center management, Client Services Director, Service Delivery Director
Help organizations use cloud-based Information Technology (IT)solutions to improve top-line growth, reduce bottom line costs, and make processes more efficient and effective.
Accomplished, results-oriented professional with over 25 years of IT Leadership. Recognized as a Technology Leader implementing solutions that reduce TCO. Solid background for planning, cost control, and project management with success in streamlining projects to ensure deliverables and timelines are met. A respected leader and solution provider dedicated to surpassing organizational objectives.
I am extremely versatile, having managed as many as 251 professionals at Shell Oil Co. as the Electrical Engineering Manager, leaving there to form an Internet Startup that developed Digital Radiology for medical diagnostic imaging. I have also worked in the telecom, insurance, financial and manufacturing industries. I am seeking a high level Program/Portfolio Manager role, an IT Service Delivery Director role, or New Bus...
CAREER HIGHLIGHTS * 20 years of IT experience in engineering and application deployment for prominent companies from diverse industries. * Demonstrated success in leadership roles of progressive responsibility, such as Manager of IT Operations, Director of OSS Service Delivery, Director of Broadband Engineering, and Project Lead. * Consistently recognized by senior management for exemplary performance earned multiple promot...
Tags for this Online Resume: Business Contingency Planning, Help Desk, Infrastructure, Telephony, Wide Area Network, Applications, Information Technology, Call Center, Help Desk Support, Lan/Wan, agile, sql, Python
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
Tags for this Online Resume: Government, Management, Customer Service, Medicare, AVAYA, Call Center Management, Educator, Process Improvement, CMS, Electronic Health Record, Operations Management, Team Building, Cross-Functional Teams, Coach, Motivator, Qulity Improvement, Quality Assurance, Key Performance Indicators, Ambulatory Surgery Center Workflow, Meaningful Use, Client Experience
C-Level Presentation & B2B Sales * Business Development Strategies * Channel & Program Management * Advisory Service Collaborations * Competitive Analysis * Contact Center Solutions * Team Training & Development * Systems/Storage/Software * Budgeting & Timelines * Outbound Solutions * ITIL Methodology * Technical Sales Planning Key Accomplishments * Circumvented losing a $2M valued enterprise account from switching to a co...
Tags for this Online Resume: Interactive Voice Response, Integrate, Legacy, Pricing, Professional Services, Recruiting, CCaaS, Service Delivery, Contract Negotiation, Customer Support, Customer Success, ITIL Methodologies, Partner Enablement, Client Relationship