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Online Resumes with "SaaS Support"
A motivated and accomplished leader with 5+ year of experience in SaaS support troubleshooting and testing. Over 5 years of experience writing technical documents including customer and technician training guides training manuals Knowledgebase articles Wikis and Help Documentation. Specific expertise in Agile and Scrum. Welcomes an innovative position focusing in Quality Assurance. Key competencies include:
Tags for this Online Resume: Management, Test, Test Plans, Documentation, SQL, Team Lead, Troubleshooting, SCRUM, Data Analyst, Agile, Version One, Technical Writing, PSM, CAPM, Project Managment, QA, Waterfall
Tags for this Online Resume: Sofware-as-a-Service, Support, Account Manager, API, Marketing Management, Technical Support, Email, Adobe Dimensions, Application Program Interface, Automation, technical writing, technical writer, Boston, Marketing Automation, Marketo, Eloqua, SAAS, marketing technology
Key Qualifications * Commitment Leadership Integrity * Global Services Director with 15+ years of management experience in multiple call center and operations settings. Skill Highlights * Senior Leadership, Communication, Client Relationship, Account Management, SaaS Support and Implementation, Project Management, Recruiting, Training and Development * P&L Management, Data Analysis, Metrics and Reporting, Call Center Leader...