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Online Resumes with "Remedy Ticket System"
Project Manager - 15 Years of Experience - Near 30114
ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...
Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard
Network Administrator - 15 Years of Experience - Near 31206
Professional Summary Highly experienced Network Security Manager and Information Technology Specialist with an Clearance. Committed to maintaining cutting edge technical skills and staying up-to-date with industry knowledge. Skilled at monitoring, tracking, auditing, and evaluating global IT infrastructure incidents to include implementing troubleshooting techniques with no supervision. Strong leadership skill consists of: ...
System Administrator - 14 Years of Experience - Near 11226
Managed all Change Requests for CPM (Capital Management Group) (McGraw-Hill Companies) 1221 6th Avenue, New York. * Dispatched tickets, monitored tickets queue, and managed SLAs using Remedy ticketing system. * Created new user accounts using Novell Admin. * Imaged and configured laptops for new users with VPN access. * Assisted with reimaging and deploying of laptops for remote users in London and Hong Kong. * Managed Roll...
Tags for this Online Resume: Connectivity, Microsoft Windows, Desktop Computer, Active Directory, Cisco, Email, Microsoft Active Directory, Windows 7, Cabling, Desk Top Support
Network Administrator - 20 Years of Experience - Near 07825
Areas of Expertise Data Center Management including Remote Access and Power Management Systems VMWare, Nutanix Juniper SSL VPN, InfoBlox DHCP/DNS, Cisco VPN, Cisco Scansafe, Bluecoat Caching Appliances Remedy Ticket Systems Cisco Unified Communications Manager, Unified Contact Center Express Microsoft Office Suite - proficient in Excel, Visio, PowerPoint and Access. Strong Communication, Experience Managing tight deadlines,...
Tags for this Online Resume: Infrastructure, Management, Quality, Quality Assurance, Quality Control, Real Estate, Support, Team Lead, Technical Support, Install
Help Desk Manager
As a management professional with 20 years of progressive experience in Information Technology, security, operations, program management, and quality assurance, I have become highly adept at leading teams, achieving objectives, and improving processes. I am accustomed to mastering complex systems, adhering to high standards, maintaining a high level of proficiency, performing under pressure and decisively creating solution...
Tags for this Online Resume: CompTIA Security+, CompTIA Network+, Remedy Ticket System, National Security, Security, Management
PROFESSIONAL SUMMARY: * Extensive experience in the following areas: Microsoft Windows 10, Microsoft Windows 7, Microsoft Windows XP, Active Directory, TCP/IP Protocol, DHCP, Microsoft Windows Server 2008, Microsoft Windows Server 2003, MDM, Microsoft Exchange, Lync, SCCM and USMT for deploying Images and software to users computers. * Hardware configuration for PCs, Laptops and Work Stations, * Microsoft Office 365.2016, 2...
Tags for this Online Resume: Email, Imaging, Microsoft, Microsoft Office, Microsoft Windows 3.1, Transmission Control Protocol/Internet Protocol (TCP/IP), DHCP (Dynamic Host Configuration Protocol), Help Desk, Microsoft Exchange, Microsoft Windows XP
Operations - 8 Years of Experience - Near 08610
Cisco Certified Network Engineer with almost 8 years of professional experience in Network security engineering, performing Network analysis, design, Implementing, capacity planning with focus on performance tuning and support of large Networks. * Experience in Cisco Routing, Switching and Security with strong Cisco hardware/software experiences with Cisco Routers such as 1900, 2900, 3900, Cisco ASR-1k/9k, Cisco Multilayer...
Tags for this Online Resume: Troubleshooting, Firewall, Associate of the Society of Actuaries, Cisco, Management, Border Gateway Protocol, Encryption, Open Shortest Path First IGP, Switches, Configure
Information Technology Specialist - 13+ Years of Experience
Clearance (exp. 07/2024) * CompTIA Certified: A+ CE, Security+ CE, Network+ CE, Server+, CDIA+ CE, CTT+ * Microsoft Certified: MCSA, MCITP, MCTS * ITIL Certified HDI Certified: Desktop Support Technician * VMWare Certified Associate * Server, PC, Printer, Peripheral Installation, Configuration, and Troubleshooting * PowerShell * Technical Training * Software Installation, Configuration, and Troubleshooting * Excellent Work...
Tags for this Online Resume: Appraisals, Active Directory, Audit, Communications, Connectivity, Core Based Trees, Documentation, Incident Response, Information Technology, Intrusion Detection
Team Leader - 26 Years of Experience - Near 30296
A Lead IT analyst with exceptional analytical skills, technical expertise, who exhibits a high level of customer service to end users in a highly productive and fast paced environment with 20 years of IT experience with a focus on timely Service Delivery. Great interpersonal skills and detail oriented, works well with a team or individually. High degree of self-discipline and self-management. My 20 years of experience bring...
Ideal Companies: Small to midsize companys 500 to 1000 employees.
Tags for this Online Resume: Ariba, Audit, Business Contingency Planning, Citrix, Dell, Desktop Computer, HP, Management, Project Management, Remedy, ITIL
Tags for this Online Resume: Blackberry, Infrastructure, Active Directory, Application Design, Application Development, Documentation, Email, Integrate, Lightweight Directory Access Protocol, Local Area Network