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Online Resumes with "Release Change Incident Problem Management"
I am an IT Professional with close to 9 years of extensive experience in Infrastructure Management and has worked on designing, implementation, administration of various Middleware system and tools with strong experience in ITIL Release, Change, Incident and Problem Management
To utilize my extensive skills in an IT Management or Analyst role with focus on internal and external client support, as well as release/change/incident/problem management process in a 24X7 production environment. Other key areas include process improvement, metric reporting including system and application performance as well as internal SLA's and KPI's. Result focused leader specialized in maintaining production up-time...