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Online Resumes with "Monitoring Team Progress"
Quality Analyst with five years of management experience, and 10 years customer service experience. Proven knowledge in directing and mentoring, building an effective staff through recruiting and hiring exceptional candidates. Excellent organizational skills contributed to the ability to successfully manage multiple tasks simultaneously and complete those tasks on time, organized events to improve team
Ideal Companies: fortune 500
Tags for this Online Resume: Customer Service, , , , Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills
Accomplishments * Worked closely with over 20 pre-sales consultants gathering demonstration requirements, documenting functional specifications, and translating the requirements into compelling product demonstrations. * Coded complex SQL scripts and cursors to extract customer data from an 18 million subscriber database for direct marketing promotions. Created datasets with SAS programming. * Supported complex billing syste...
Tags for this Online Resume: Cascading Style Sheets, CSS, Documentation, HyperText Markup Language, Java Programming Language, Perl Programming Language, Scripting Language, Shell Script, Shell Scripting, Training, requirements gathering, analysis, virtual machine, cloud, Docker
PROFESSIONAL SUMMARY Dedicated and results-focused IT management professional with 15+ years' experience leading business stakeholders through key technology programs and strategic initiatives. Skilled at evaluating complex business issues, identifying key elements, creating an effective action plan and guiding its execution. Recognized for ability to build, motivate and develop high-performing teams to accomplish challengi...