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Online Resumes with "Marconi"
Professional field technician with extensive experience in telephony/CATV and computer operations in the telecommunications field. Six years effective management and training in highly stressful military environment. Proven competence in lesson plan creation, training, documentation of procedures and creating reports via Excel and Access. Demonstrated ability to perform initial install, turn-up checkout, troubleshooting, ma...
Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 7 years at a Fortune 500 financial institution. Expert Proficiency in Spanish. Dealt with Customer complaints. Translated and typed highly technical literature from English to Spanish for Latin American customers. Answer questions of all the Representatives at that time of the shift, and took escalation calls.Translated d...
Tags for this Online Resume: Excel, Word, Power Point, CMS/QFINITI, AVAYA SYSTEMS, Service Now, Sharepoint, Spanish/Italian, Support, Customer Service, Customer Service Center, Documentation, Quality, Call Center, Training, Audit, Order Entry, Policies and Procedures
I have twenty years of experience serving on Federal contracts since February 1995, mainly supporting the Department of Defense (DOD). My primary functional skill sets are in quality assurance, process engineering, trend and metric analysis, test engineering, technical documentation and writing of Standard Operating Procedures (SOP). I also have a strong overall awareness in Information Technology and Information Technology...
Ideal Companies: Information Technology based companies
Tags for this Online Resume: Northern VA, ITIL, ITSM, Metrics, Quality Control, Documentation, Process Engineer, Excellent writing Skills, Subject Matter Expert, Creative Problem-solving, Management, Configuration Management, ITIL Foundation, Quality Assurance, CompTIA Security Certificate, Incident Management, Network Management, Problem Management, Release Management, Change Management
AREAS OF EXPERTISE Account Management Project Management Business Development Start-up Ventures Product Innovation Contract / Supplier Negotiations B2C Sales / B2B Sales Cashless Payment Solutions Social Media Web Marketing CRM / Loyalty Program Sales Leadership / Strategy Strategic Alliances Segmenting / Targeting Cross-Functional Collaboration Team and Employee Development RFID Software as a Service (SaaS) Executive Prese...
Areas of Expertise Operations and Project Management Continuous Improvement Quality Assurance & Control Plant Production Operations Lean Manufacturing Six Sigma Methodologies
Customer Service / Concierge, Travel Agent or Personal Assistant position utilizing my proven experience dealing with executives, customers, travelers, and restaurant patrons.
CVoIP Todd Warren 314-344-2687 firstname.lastname@example.org VoLTE Tier II Production & trouble shooting support primarily Nokia/ALU 5450/7510 and Acme 4500 platforms. * Tier II on call. On call for afterhours network issues 1 week out of every 4. Created Planning Records and Change Requests wrote MOPs to facilitate and instruct AT&T mid shift group in trouble shooting network issues that could only be worked in maintenance windows. * Wor...