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Online Resumes with "Manager contact center"



Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development

Obtain a position as a Helpdesk Manager with a progressive organization.

Manager of Contact Center Operation - Superior Customer Service and Sales Management

From the Jack Welch school of Leaders

The key strengths that I possess for success in this position include, but are not limited to, the following: Provide exceptional contributions to customer service for all customers. Strive for continued excellence. Strong communication skills. I am a self-starter. Eager to learn new things. You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your custom...

Ideal Companies: CSX, AT&T, The Coca-Cola Co, Ford Motor Co, Verizon Communications, Wachovia, Blue Cross and Blue Shield of Florida, Johnson & Johnson, American Express, Citigroup

Tags for this Online Resume: Customer Service Manager, Director, Call Center Manager, Call Center Director, Customer Service Director, Area Manager

SENIOR MANAGEMENT CONTACT CENTER, DALLAS

A results-oriented Call Center Operations and Business Process Improvement Leader focused on the importance of the total customer experience. Expertise includes managing international call centers in medium to large Global Fortune 500 companies while identifying and resolving process and quality problems. Innovative leader able to contribute directly to increased customer satisfaction, greater employee enthusiasm and improv...

Tags for this Online Resume: customer service, call center, customer experience, project implementation, problem solving and analysis, client management

Customer Service / Call Center Quality Manager

When you have the chance, please check out my Linkedin profile. Here’s a quick review of some of my work experience: • My last position was the Supervisor - eCommerce Quality Control. I’ve had several years experience supervising a team of highly trained and motivated agents, quality analysts and documentation specialists which included delivering associate orientation, training, performance reviews, and development of a...

Tags for this Online Resume: Quality control, Manager - call center, Manager - contact center, Manager - customer supprt

Training and Service Quality Manager -Contact Center Expert

Position as a Trainer, Operations Manager or Supervisor in a Customer Service or Collections Contact Center.

Contact Center Manager

Experienced Information Technology Manager, with strong background in systems development, systems maintenance, change management; process development, workforce management, infrastructure analysis, contact center management, contact center design, voice and data implementation, including vendor management.

Tags for this Online Resume: Service network manager, Project Manager, Telecommunications specialist, Business analyst

Featured Profile

Operations - 3 Years of Experience - Near 79904

As an experienced sales and service management professional seeking an opportunity to become vital member of a dynamic and innovative organization.

Ideal Companies: 1963, 1963, 1963, HCA, Uber, Fedex, UPS, Lifelock, ChikFila, Ford, ADP, USAA, GEICO, Disney

Tags for this Online Resume: MBA, procurement, mexico, insurance, Spanish, bilingual, supply chain, logistics, communication, customer service

Manager - 20 Years of Experience - Near 77433

Technically sophisticated, customer-centric, and dedicated Contact Center professional, equipped with more than 20 years of experience in Technical Support Management and Contact Center Management including Healthcare Contact Center, IT Client Services, Corporate Help Desk, Desktop Support, and Training and Development. Expertise includes establishing contact centers, internal help desks, and providing technical support to ...

Tags for this Online Resume: Customer Care Manager, Client Services Manager, CalL Center Manager, Director, Manager, Customer Care Managment, Operations Manager, Organizational Development, IT Manager, Management

Director - 20 Years of Experience - Near 85249

SUMMARY Entrepreneurial senior leader with extensive experience growing organizations and managing contact center operations in customer service, higher education, sales, web chat, technical support, workforce management, collections, and shared services. Results-oriented and collaborative leader with experience in leveraging operational resources - people, process, technology, business partners - to improve operational eff...

Tags for this Online Resume: Management, Sales, Support, Web, Leadership, Coaching, Leadership Development, Call Center, Contact Center, Phoenix, Customer Service, Customer Experience, Sales Management, Inside Sales, Technical Support, Zendesk, MS Office, Avaya CMS, Workforce Management, Live Chat, Six Sigma

Vice President - 20 Years of Experience - Near 17050

Expertise in healthcare industry program management, contact center, financial and operating reporting, short and long term planning, budgeting, billing, P&L and account management operations, with focus on building solid teams, developing future leaders, containing costs, and continually enhancing service levels. Leader with a significant history of excellence in exceeding ambitious goals and operating profitable programs...

Tags for this Online Resume: Budgeting, Inventory, Monitoring, Business Development, Management, Medical, Metrics, Operating Systems, P&L, Quality, budgeting, management

Manager - 15 Years of Experience - Near 28262

Areas of Expertise Operations Management Contact Center Management Performance Management Company Ethics and Values Training Customer Satisfaction Enhancement

Tags for this Online Resume: Assessments, Call Center, Capacity Planning, Management, Process Improvement, Quality Assurance, operations manager, operations, performance