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Online Resumes with "Knowledge Base Articles"
Smart and experienced support rep with fantastic communication and interpersonal skills is seeking a management position.
Ideal Companies: Small to medium sized company
Tags for this Online Resume: Windows 2003, IIS, DNS, Email, POP3, IMAP, Virtualization, VPS, Virtual Private Server, Plesk, Fedora Core 7, Virtuozzo, Parallels Containers, Technical Support, Phone Support, Email Support, Ticket Support
High energy professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal
reliable, fast learner, team player, hard-working, open to change
PROFESSIONAL SUMMARY 20+ years Experience in Mainframe DB2 and VSAM platforms CICS, COBOL, MQ, JCL. I have excellent analytical and problem-solving skills. Adept at identifying root cause and solutions while adhering to established operations standards and procedures. Flexible with strong team leadership skills working well others on multiple technical disciplines. Excellent written and verbal communication skills. Ability ...
Tags for this Online Resume: Software, Accounting, CICS, Corporate Accounting, Year 2000, IBM DB2 Database, Mainframe Computer, Cobol II, Cobol Programming Language, Structured Query Language, Rexx, Secure Route Configuring
Accomplishments: * Lead the Helpdesk and Sr. Support Analysts teams. Success is built on teamwork utilizing training and cross training, finding and resolving the root cause, documenting and preventing in the future. Being proactive. * Project planned, designed and deployed Active Directory migrations to our new server in our Datacenter and to our new Restaurants nationwide. * Active Directory creating, managing and support...
(Contractor) Maintain NSC Global / Carnival Cruise line / Princess Cruises / Holland America / Cunard / P&O analyze troubleshoot and repair proprietary applications (Sabre Red Polar Turbo MAPS Compass Siebel and Lotus) network computer hardware and peripherals. maintain Document upgrade or replace hardware and software applications systems. * Support and maintain AD user account information including rights security and sys...