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Online Resumes with "Journey Mapping"
Help lead company transformation from product to customer centricity
Tags for this Online Resume: Customer Experience Director , Strategic Planner, Voice of Customer , Customer Journey Mapping, Customer Experience , Strategic Brand Planner, Relationship Marketing, Experience Design
Areas Of Expertise * Digital Marketing & Strategy * Operational Leadership * Journey Mapping * Change Management * Organizational Effectiveness * User Experience Design * Digital & Mobile Design * Stakeholder Relationships * Brand Building & Positioning * New Business Development * Program / Channel Oversight * Digital content * SEO / SEM Optimization * Vendor / Supplier Management * Social Media Engagement * Analytics * Cr...
Tags for this Online Resume: Management, Audit, Integrate, KPMG, System Integration, Business Requirements, Marketing Management, Advertising, Management, Audit, Integrate, KPMG, System Integration, Business Requirements, Marketing Management, Advertising
Janna wrote Janna developed all research, focus groups, analysis, customer journey mapping, customer experience statements and developed the execution plan for CME Group to launch their new approach to meeting their customer needs. Inherent in this work was to uncover and address the internal challenges between departments, divisions, and countries in achieving these goals. Janna's work identified those issues and she devel...
Areas of expertise * Market and competitive analysis * Product positioning and messaging development * Needs assessment and requirements definition * Customer research and product strategy * Program planning and project management * Mobile and web wire framing, and rapid proto-typing * Buyer personas and journey mapping * Thought leadership and advisory content development * User-Centered Design and usability testing Summar...
Profile: Digital expert with deep and broad marketing and leadership experience_________________ I lead organizations through digital transformation, building and developing teams and best practices to most effectively reach and engage customers throughout the buyer journey to build brands, revenues and loyalty. My powerful blend of strengths and skills include: u Strategic breadth: 20+ years of agency and client-side exper...
Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...
Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management
AREAS OF EXPERTISE * Strategic Planning * Multicultural marketing * Direct response analytics * Brand management * Content marketing * Creative production across all * Media planning, * Consumer insights channels Digital/Offline * Team recruitment and * P&L/Budget management * Research design and mentorship * CMS/Ecomm systems analysis * Customer Journey * Creative development * Product Development Mapping across all channels
Tags for this Online Resume: Marketing Management, Consulting, P&L, Product Development, Insurance, Light Emitting Diode, Networking, Support, Surgical, Voice Over Internet Protocol, customer journey map, marketing, Marketing, Strategic planning, business development, Marketing leadership, Customer journey mapping, Contextualized marketing
Management Consulting and Operations Leader with a proven track record in improving the effectiveness of global operations with a focus on driving world class consumer experience. Led large global teams to deliver on transforming processes, products, tools and operations using innovating and leading-edge business practices. Recognized as a leader in risk review operations for software and platform clients with regular contr...
Tags for this Online Resume: Risk Management, Operations, Global Teams, P&L Management, Account Strategy Development, Management Consulting, Risk Review Operations, Customer Lifecycle Management, Support Strategy Execution, Technology Industry Experience, Supply Chain Management, Client Relationship Management, Client Account Management
SUMMARY A self-starter providing solid experience in multiple areas. Well organized and able to manage tasks in a fast paced, deadline sensitive environment while taking direction from multiple people. Excellent in collaborating, negotiating and providing support to others at all levels. Strong interpersonal, written and oral communication skills. Great attention to detail and time management. * UI/UX DESIGN: Simple, elegan...
Senior Director - 20 Years of Experience - National and Global Experience developing highly functional analytics teams or profitable services teams
Directed Led an international network troubleshooting and security consulting team. Developed and implemented service practices that moved the practice from a COGS model to profitability generating $5M annually securing existing install base. * Increased revenue from a negative run-rate of <$250K>/year to a positive run-rate of $5M/year. * Developed service practice "line card" to standardize practices, pricing and facilita...
Tags for this Online Resume: Pricing, Professional Services, Security, Services, Spss (Math/Stats Pkg), Bloomberg, Consulting, Engineering, Mcafee (Virus Control), management, Customer Experience, Business Intelligence, Channel Operations, Sales Operations, NEC, Cisco, NetApp, Channel Partner Operations, Compensation Planning, Strategy, Network Infrastructure
Qualifications Architecture Multifaceted Enterprise Architect working with client companies to define and validate Framework, IT and business needs: methodologies, approaches, modeling, blue prints, tools and techniques, knowledge management, infrastructure, support, integration, and organization. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxono...