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Online Resumes with "Interactive Voice Response"
Summary An accomplished leader with a verifiable track record of formulating and executing advanced technology and business solutions while enriching customer service. Consulted with clients to determine project requirements and advocating for customer needs. Repeatedly achieved deliverables within budget and time frame. Ability to provide value to organizations through: * Develops trusted and close relationships with execu...
Summary: * More than 10 years of progressive experience in field of software development as Product/Project Manager and Technical Analyst. * In depth knowledge of Microsoft Office tools including Word, Excel, Power point, Visio, MS Office Project 2007, Gantt charts and network diagrams for tracking projects * Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed s...
Professional Summary Result-oriented Business Analyst offering 15 plus years of professional experience in Healthcare, Financial and Real Estate domains, having concrete understanding of key IT concepts in Health and Financial sectors. * Adept in participating, coordinating and leading IT projects from inception to execution and strive to achieve result on-time and on-budget.
Summary: Passionate security and technology expert with experience in sales, sales management with a strong technical aptitude. Passionate and dedicated to keeping people, organizations and facilities safe whether on line or in line.
Tags for this Online Resume: Banking Industry, Compliance, Forecasting, Process Improvement, Sales, Scheduling, Interactive Voice Response, Voice, Workforce Planning, Business Development, Operations, Strategic Planning
Career Summary Over 18 years of operations and management experience running operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. I have a proven track record of delivering results, reducing costs, and increasing revenue intimate experience with workforce management, call routing, outsourcing, multi site management, health care pro...
Tags for this Online Resume: Call Center, Interactive Voice Response, Forecasting, Management, Quality Assurance, Sales, Profit and Loss Management, Assessments, Client Relationship Management, Coaching and Development, Customer Satisfaction, Microsoft Office, Customer Service, Technical Support, Call Center Director, Site Director, Senior Operations Manager
QUALIFICATIONS PROFILE Highly accomplished call center Director/Manager with over 20 years of project management experience. Experience includes: Developing and implementing diverse policies /procedures, work force management support, promoting company growth, and extending quality customer service. Managing the erection of more than 15 call centers nationwide, responsibilities include hiring training quality assurance, and...
Tags for this Online Resume: Business Analysis, Business Analyst, Commissions, Forecast, Forecasting, Gathering Requirements, Interactive Voice Response, Inventory, Requirements Gathering, Work Force Management, Health Care Processes and Procedures, Call Center Manager, UAT Testing, RSA and Agile Mythology for gather user requirements, BluePumpkin, Gap Analysts
Looking for a financially sound culture that is engaged in growth and one that encourages professional and personal growth. Where real, tangible contributions above and beyond expectations/goals are recognized and rewarded in kind.
Ideal Companies: Mortgage servicing
Tags for this Online Resume: Management, Bankruptcy, Business Intelligence, FACETS, Genesys, Integrate, Interactive Voice Response, Outsourcing, Foreclosure, Collections, QA, Microsoft Office, Loss Mitigation, Reporting, Gap Analysis, Access, Excel, Equity Analysis, Vendor Oversight, SPOC, SSMS, MSP Integration
Areas of Expertise * Startups, Mergers, Acquisitions * Large-scale Client Engagements * Project and Resource Management * Change Management, Gap Analysis * Custom CRM, Ecommerce, SaaS * Salesforce.com CRM, SteelBrick CPQ * Salesforce Sales, Service, Community Cloud * Salesforce Service Console, Task Ray, KB * Salesforce for Outlook, Lightning, Chat * Agile Scrum, Jira Administrator * Extraordinary Customer Experience * Glob...
Tags for this Online Resume: Customer Relationship Management, Ecommerce, Integrate, Interactive Voice Response, Project Management, Project Manager, System design, POS, Professional Services, Services, Salesforce.com, Contact Center Specialist, Project Manager, Business Analyst, Director of Operations, Change Management, Process and System Optimization, Customer Experience, Customer Service, Call Center Optimization