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Online Resumes with "Interactive Voice Response"
Accomplished Project/Program Management professional with strong qualifications and demonstrated success in the overall general management and delivery of complex, multiple IT initiatives on a global scale. Adept at utilizing WBS (Work Breakdown Structure) to facilitate decomposition of the project for better manageability. Extensive hands-on project experience, solid business acumen and process background. Effective negoti...
Through positions of increased responsibility I have developed a career in information and technology sales focused on securing business outcomes. I create sales leverage use of direct indirect and complementary sales channel partnerships to acquire competitive accounts increase revenue and retain existing accounts. Areas of expertise include the ability to build long term relationships understand and act on customer busine...
Summary Dynamic team builder and leader in Information Technology. Responsible for managing internal and external resources to integrate and leverage technology to support and improve all aspects of the business, including Wholesale Fabrics, Furniture, Drapery Hardware, Retail Furniture, CRM systems, Inventory Control, Warehouse Management systems, Distribution, Delivery Logistics, Sales, Purchasing, Accounting, Payables, R...
Tags for this Online Resume: Information Technology, ACD, Automatic Call Distribution, Management, Disaster Recovery, Local Area Network, Help Desk, Integrate, Interactive Voice Response, Inventory, Wholesale/Distribution, Retail, Furniture, Fabrics
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers. A career with more than 20 years of experience in customer satisfaction, including 8 years in the insurance industry, 5 years in healthcare, and 12 years in managerial positions. Proficient in MS Off...
Ideal Companies: Pfizer
Accomplishments include work in data centers for builds, consolidations, migrations with remediation, network connectivity, new application roll out, corporate cyber security and traffic management through to integration of voice requirements that include call managers, voice clusters and call center applications - all with life cycle support. Builds and leads collaborative project teams that include engineers from many spe...
Tags for this Online Resume: AT&T Advance Toll Free Routing, Verizon network manager, Cisco, Voice, AVAYA, Disaster Recovery, Ds3, Circuit Research, IVR infrastructure building, Voice Disaster Recovery, • Circuit Ordering & Testing
Title Study Start Up Lead II
Tags for this Online Resume: Frisco Tx, Documentation, Injections, Medical, Physical Therapy, Protocol, Therapy, Interactive Voice Response, Management, Voice, Clinical Research, Site Management, Clinical Trials, Oncology Trials, Phase 1-3, Texas, Plano, Dallas
Professional Summary Over 12 years of international experience in Unified Communications and Contact Center field. Result-oriented professional is recognized for his commitment, expert technical background, communications skill and fast learning ability. Accustomed to working under pressure, with multiple projects simultaneously and short deadlines. Main skills/experience include: * Project Management * Customer Experience ...
Tags for this Online Resume: Computer Telephony Integration (CTI), Desktop Computer, Integrate, Interactive Voice Response, Professional Services, Services, Voice, Software, Software Development, ACD, Contact Center, Unified Communications, Avaya, Agile, Scrum, SIP, SOA, SaaS, Call Center
Be part of an organization that offers professional development and interesting managerial challenges. One that mentors and leads everyone to become more than they think possible. Strives to make sure all levels of a team are well informed, while also guiding them on the pathway to advancement.
Tags for this Online Resume: Management, Call Center, Customer Relationship Management, Interactive Voice Response, Training, Workforce Management, Aquisition Call Center Integration, PBX, Troubleshooting, P&L Creation and Responsibility, Change Oriented, Policy/SOP Creation
An experienced individual with considerable knowledge in project coordination, and project management implementation and integration of infrastructure initiatives. Strong communication and organizational skills which drives business results. Strengths include managing vendor relationships, and communicating with strategic partners and customers. Areas of expertise include the following: * IT Project Management (POS and Orga...