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Online Resumes with "Inbound calls"

Network Engineer

PROFESSIONAL SUMMARY Dedicated, driven professional, with a solid reputation for driving strategic vision and creating long - term value proven expertise in leadership, management, project management, operations and technical abilities. * Team Player, Dependable, Highly Motivated, Positive, Optimistic, and Innovative * People-oriented with excellent customer service, relationship building and communication skills * Develope...

Tags for this Online Resume: Troubleshooting, Voice, Management, Time Division Multiplexing, Unix, Virtual Private Network, Voice Over Internet Protocol, Wide Area Network, Wireshark, AVAYA

Customer Service Representative - 19 Years of Experience - Near 85308

QUALIFICATIONS * Experienced handling a high volume of inbound calls, while multitasking * Extremely confident and shows confidence over the phone, puts caller at ease * Ensure first call resolution while respecting the customers time * De-escalation * Technical/Troubleshooting support * Medical and Auto Insurance * FMLA, Long/Short term disability, enrollment, claims, All Medicare Plans, PPO, HMO, Limited Indemnity, HIPAA,...

Tags for this Online Resume: Customer Service, Billing, Email, Team Lead, APEX, Applications, Associate of the Society of Actuaries, Auto Insurance, Technical Support, Troubleshooting

Application Support - 12 Years of Experience - Near 08817

SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...

Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer

Human Resources Manager - 8 Years of Experience - Near 71112

Team leader of 25 customer service associates in an inbound call center representing Comcast Cable

Tags for this Online Resume: Human Resources, HR, Call Center, Home Improvement, Retail, Customer Service, Performance Counseling, Training, Payroll

Financial Specialist

Qualifications * Fluent in Spanish * 30 years of Banking experience * Successfully managed several banking centers * 5 years of call center experience * Provides excellent customer service * Knowledge of Bank of America's policy and procedures

Tags for this Online Resume: Banking Industry, Customer Accounts, Deposits, Policies and Procedures, Research and Development, Sales, Customer Service, Teller, Accounting, Phoenix, Inbound Call Center, Escalated Calls, Resolve Deceased accounts, legal review, Officer Support

General Manager

Career Highlights The Laser Spine Institute 2012 - March 2017 Sr. Patient Spine Care Consultant/Patient Advocate Responsible for determining a patient's potential candidacy for a variety of state of the art minimally invasive endoscopic surgeries including reviewing MRI Results and Health Insurance. Responsible for continuous superior customer service with all patients before and after their surgery. Efficiently able to ass...

Tags for this Online Resume: Eye of the Tiger, COACH, TEAM, Committment, Dedication, Counceling, Leadership, Patience, Trainer

Chief Financial Officer - 20 Years of Experience - Near 60062

Experienced with percentage of completion method of accounting used for work in process, waivers, pay estimates, certified payrolls, liens, union reports, subcontractors, bonding and insurance, and construction software. RPL Communications, Ltd. RPL Communications, Ltd. was a 24 million dollar telecommunications / direct marketing business that designed customized automated phone response systems. These programs generated 5...

Tags for this Online Resume: Acquisitions, Due Diligence, Financial, Integrate, Manufacturing, Reliability, Service Work, Accounts Payable, Accounts Receivable, Advertising

Call Center Sales - 6 Years of Experience - Near 23323

Made with problems finding disability information, housing and Sustenance general. Attempts to share personal knowledge gained from life experiences of mine. CUSTOMER SVC#E001 Accomplishments Shows other veterans local assets that provide professional services to Veterans. Does this in a casual environment wherever space is available. Does not infringe on established programs. Flexible, able to learn new skills, while attac...

Tags for this Online Resume: Professional, Motivated , Communications, Dedicated, Loyal , effective, Skilled, Proven, Team Player, Call Center, Training, Troubleshooting, Pc, Personal Computer, I2, IBM, Support, Security, Data Entry, Quality, Quality Assurance, Copy Paper and Specialty Paper sales, Document Reproduction, Supervisor

Customer Service Representative - 10 Years of Experience - Near 21117

CAREER SUMMARY Customer Service Representative with 20 years of experience highly proficient in client service and customer satisfaction. Ability to multi-task, organize, prioritize and complete tasks in a timely and effective manner with emphasis on quality. Quick learner, reliable, dependable, and easily adaptable to fast-paced work environment. ACCOMPLISHMENTS Promoted within 8 months from security officer to site superv...

Tags for this Online Resume: Email, Management, Complaints, Networking, Quality, Quality Assurance, Scheduling, Security, Test

Customer Service Manager

Areas of Expertise Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $15.6M in first 8 months of operation * Generated $3.5M in new revenue over four months by establishing a new inbound call cen...

Tags for this Online Resume: P&L, Public Relations, Inside Sales, Sales, Telemarketing, AT&T, Sales Calls, Order Processing, Quality, Coaching, Team Builder

Manager - 20 Years of Experience - Near 78130

SUMMARY OF QUALIFICATIONS * Experienced Operations Manager, supervising staff in a medium to large business operational environment. * Continuously achieved departmental-set goals and objectives. * Successfully managed cost savings objectives and budget initiatives. * Proficient with personal computer, Excel, Word and Outlook. PROFESSIONAL ACHIEVEMENTS Parallon Business Performance Group Vendor Collections Manager 11/16 - 4...

Tags for this Online Resume: Accounting, Business Plan, Call Center, Support, Accounts Receivable, Asynchronous Transfer Mode (ATM), Audit, Bad Debt, Bankruptcy, Budgeting

Inside Sales Representative - 12 Years of Experience - Near 84041

SUMMARY * * * * * * * * * * * * * * * * * * * HISTORY * to 12/2016 * * * * * * * * * * * * * * * * * * to 09/2016 * * IRIS HUERTAS * 2075 N Main ST Apt C-301, Layton, Utah 84041 * Home: 385-424-6205 - Cell: 760-383-1107 - * * Self-motivated Sales Professional with over 13 years of sales experience including 1 year and a half overseeing operations, international sales, distribution and logistics of manu...

Tags for this Online Resume: Management, Marketing Management, Advertising, Inventory, Business Plan, Content Management, Logistics, Manufacturing, Product Development, Security