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Online Resumes with "IVR System"

Customer Service Specialist

Great at dealing with all types of situations, able to calm the angry and sympathize with the upset.

Ideal Companies: HMSA, AlohaCare, Kaiser Permanente, Sears, WalMart, K-Mart

Tags for this Online Resume: customer service, clerical, office assistant, administration, administrative assistant

System Administrator / Data Center Manager/ Systems Analyst

I am looking for a stable company with good benefits. A position that I can best utilize my Computer Information Systems degree. Looking for a Data Center Manager or VMS System Administrator position. I managed the BellSouth Information systems data center for 7 years and help put it together from the ground floor up. I was the Lead VMS operating system support analyst on an Alpha 8400 Cluster for Emory Hospital that was ut...

Ideal Companies: A stable and successful company

Tags for this Online Resume: OpenVMS, DCL, Solaris unix, Change Management, Disaster/Recovery, Microsoft

QA Analyst III

Versatile Quality Assurance Professional with 6 years experience in manual & automated testing with emphasis on Front end testing (Functional and GUI). Performance and Regression testing of Stand alone, Client/Server and Web based applications (web UI, PC client). Tested IVR systems in a bi-lingual environment. Combined skills and experience in Systems Analysis, Design, Development, Reporting, and Documentation have contrib...

Tags for this Online Resume: QA Analyst, QA Specialist, Telecomunication, Health care

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Telecommunications Specialist/Cisco VOIP Engineer

Looking for a Tier 2 or 3 Technical Support position or Cisco VOIP Engineer position.

Ideal Companies: AT&T, CBeyond, Verizon, Sprint., Any growing organization.

Tags for this Online Resume: Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL/VPN administrator, circuits, broadband services, ·Remote site telephony/data requirements (analysis, pricing, ordering, maintenance, problem determination/resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections

QA Tets Analyst-7 year experience

I have a ambition to be a Scrum-master for a agile team.

Tags for this Online Resume: IVR System, QA testing, UI Testing, java

Tester - 12 Years of Experience - Near 60504

Resourceful, thorough QA Lead Tester/Analyst and Project/Test Lab Manager with 16+ years success applying leadership skills to ensure quality testing deliverables and on-time testing project completions. Record of achievement driving major applications, modernization and rate testing initiatives for Bankers Life & Casualty and business-critical Call Center IVR systems testing for SBC Services. Extensive expertise in testin...

Tags for this Online Resume: HP QC, IBM-FileNet, Mainframe, Sharepoint, IVR , SDLC, Telecommunications, Healthcare

Quality Assurance Specialist - 7 Years of Experience - Near 19320

PRITHI CHALAVADI (H) 484-947-5074 / (C) 610-883-2394 SUMMARY: ph: 484 – 947 - 5074 1 Over 8 years of experience in Testing and Quality Assurance of the Web-Based and Client-Server. Experience and knowledge of all the QA Testing Methodologies. 2 Experience in writing and executing Test Plans and Test Cases, Verifying and Validating Web based e-commerce applications and Documentation based on standards for Softw...

Featured Profile

Major Account Executive - 20 Years of Experience - Near undefined

Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...

Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems

Quality Assurance Specialist - 14 Years of Experience - Near 34685

Summary of Qualifications Over eleven years in a regulated environment including custom built applications, clinical based computer systems, IVRS systems, and data acquisition systems. Seven of those years in an IT management role. Successfully lead teams in promoting quality assurance throughout the software development life cycle (SDLC), both Waterfall and Agile/SCRUM methodologies. Successful in the development and imple...

Tags for this Online Resume: Architect, Project Management, Consulting, Quality Assurance, Software Testing, Systems Engineer, Test, Training, Account Management, sql, agile, html, software, requirements management, requirements gathering, change control, configuration management, project management, audit, management, SDLC, waterfall

Project Manager - 20 Years of Experience - Near 18040

CAREER HIGHLIGHTS Implemented new Interactive Voice Response (IVR) system for Horizon Blue Cross Blue Shield of New Jersey Increased efficiency by implementing LogicMonitor in over 15 datacenter environments located around the globe Reduced Nabisco's inventory levels by over four million dollars by deploying their first Material Requirements Planning (MRP) system Improved company's data security by installing 12 Intrusion P...

Tags for this Online Resume: MRP, Purchasing, Supply Chain, Commodities, Inventory, Interactive Voice Response, Management, software, Project Manager