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Online Resumes with "IVR"
Driver of team concepts and self directed work teams. Identify issues which team can address. Draft flow charts on processes for team. Implement agreed upon processes.
Ideal Companies: Open to any opportunities in companies who would value my excellent writing and editing skills
Full time position with benefits. A customer-facing position with self management. Option for home office a plus. An associate position where I can start at a training level and grow expertise in new area more in line with today's technologies
Tags for this Online Resume: Nortel, Meridian, CS1K, Enterprise Voice, Contact Center, Symposium, Call Center, Customer Service, Voicemail, Call Pilot, Meridian Mail, Programmer, Administrator, ACD, telecom, CSAM, CTI, Project Manager, Communications Server
I would like a position within a company's IT department where I can be a contributing factor to the success of the department and therefore the company. A position where I can fully rely on my past experiences and expertise.
I am looking for an opportunity with a company that tests my skills in Client Relations, Product Development, Customer Support, Technical Operations and Executive Leadership.
My career goal is to achieve excellence in callenter programming along with becoming a senior engineer in managing/programming PBX systems.
Highly motivated and successful Network professional. Experienced Manager that is creative and resourceful.
Develop and lead world class client service or call center operations.
Extensive customer service/call center management experience for major financial and retail institutions. Possess strong team leadership, motivational, and coaching skills. Technically experienced in telephone (IVR/VRU) and call tracking systems technology. Maintain a counseling coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, quality assurance standard...
I have strong clinical research industry qualifications. I am seeking a position that is either in Richmond VA or can be done from my home office. I have been part of many successful projects and look forward to future successes!
Assume a project management position in a CRO or Pharma setting where I can assume a position of responsibility and furhter amplify my technical acumen and team leadership skill set.