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Online Resumes with "ITIL Foundation v2"
Focus my energy on the individual, team, and enterprise to improve the delivery of value-added system/software by: • collaboratively and adaptively developing value-added product increments in a continuous flow from requirements to deployment • guiding without prescribing • directing without dictating • facilitating negotiation and acceptable compromise between business partners and technology teams
PROFESSIONAL SUMMARY Service Executive with 15+ years of progressive service management experience with proven ability to initiate process and technological improvements in fast-paced leading fortune 100 company, Academia, and University Health systems. Track record of overseeing system migrations, integrations, and upgrades. Success in strategic and tactical planning. Efficient and global process design resulting in high-p...
Tags for this Online Resume: Budgeting, Desk Top Support, Operating Budget, Project Management, Support, Information Technology, Team management, Stratagy development, KPI's, ITIL Foundation v2, ITIL Foundation v3, Service Desk, Service Management, Deployments, Process Improvement, Training & Communications, knowledge Management, Asset Management, Service Delivery, ServiceNow, Remedy, Incident Management, Change Management, CX Initiatives, vendor relations, Budget planning, Client Relationship
SUMMARY PMI (PMP) and ITIL Foundation (V2, V3) Certified IT Program and Project Manager with extensive experience in IT Infrastructure, Application Development, Service Management and Security Compliance projects. Global program manager of support services for financial services and manufacturing industries. An excellent communicator, negotiator, planner and manager in program delivery while resolving capacity, scheduling a...