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Online Resumes with "ITIL Certified"
ITIL-certified Quality Management and IT professional. 20+ years in manufacturing, Customer Care and Service
Seeking a Director/VP-level position utilizing my education and expertise developed in operations, project, process, personnel, and Quality Management Systems within manufacturing, Customer Care, personnel training, and technical writing.
PMP certified project manager who uses a deliberate, methodical approach to planning projects and managing teams. Hold successful track record leading global projects and implementing applications across organizational units and multi-geographical regions. Over 10 years’ experience implementing custom content management structures and publishing systems. ITIL certified responsible for managing 80+ enterprise applications...
ITIL-Certified creative Leader, Consultant, transformative executive, and Bridge-Builder who leverages technical expertise, project/program management experience, and continuous process improvement to deliver effective and efficient business solutions.
I am recognized for diligently exploring alternative technical solutions and bringing in projects on time within budget. Lead, guide, mentor managers to be my successor
To help people and organizations get to the next level.
While employed with SunTrust Bank I have acquired a vast amount of technical knowledge working in the areas of desktop support, server operations and network administration and am ITIL certified. I have also worked with and led teams through various system changes and upgrades. Maintaining a strong customer focus is an important part of my position and I am comfortable interacting with various levels of staff.
I'm looking to expand my knowledge and join a company that is new, fresh and exciting. I would love to have opportunity to learn new tools, skills, software, etc.
To gain the position of a senior network engineer in an established, complex network environment where my experience in designing networks and operating systems can prove beneficial towards the growth of the organization.
Brings more than 15 years of progressive career movement supporting a complex and fast-paced Call Center with attributes of strong leadership at managerial levels, strategic planning, people management, hiring, employee retention and relationship building
EFFECTIVELY MANAGED team of 150+ front-line employee professionals, in addition to 10 Supervisors, where 63% were exceeding or meeting assigned targets. DEVELOPED and facilitated a leadership program to prepare front-line employees for Supervisor-level positions and achieved 90% promotion of those employees participating in the program. STRENGTHENED the Company’s ability to promote from within by leading the implementatio...