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Online Resumes with "IT enabled services"
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Strategic and highly analytical process oriented knowledge management professional with 15 years of experience in IT, IT enabled Services and technical BPO. My intention is to support organizations in their knowledge Management and Business Networking and collaboration strategies, helping achieve business value and sustainable adoption.
Tags for this Online Resume: Management, Outsourcing, Operational Excellence, Start-ups, Talent Management, operations, Business Process Outsourcing, Offshoring, IT-enabled services, Lean Six Sigma, Business Development, Client Management, Implementations, Start-up, turn around efforts, Information Technology, BPO, KPO, LPO, RPO, P&L Mgmt, Finance, Budgeting, Forecating