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Online Resumes with "IEX"
Widely experienced professional with a strong record of increasing sales and operational efficiencies, developing and implementing complex processes and associated matrix training programs and eliminating work bottlenecks who delivers outstanding results through the ability to provide visionary solutions.
Ideal Companies: AT&T Johnson & Johnson Brighthouse Embarq
Accomplished and motivated professional in call center operations, including Inbound and Outbound experience. Excellent communication and problem solving skills, experienced in P&L oversight, involving start up and growing business efforts. Track record of spear heading operational efficiencies in productivity to drive the bottom line. Excel in dynamic, demanding, dead-line driven environments while staying focused and comp...
Performance-driven Resource Planning Analyst eager to contribute dynamic analytical, organizational, and customer service skills toward supporting the employer in achieving business objectives
to find a stable satisfying career with full-time remote work environment that utilizes my experience and software skills.
To begin a career path utilizing my earned expertise in all operational procedures related to call center staffing; specifically with regards to responding at any time to Service Level requests thereby establishing a call center environment that will meet objectives without end. Additionally, I would hope this to cement with a successful and dependable Company.
Tags for this Online Resume: Call Center, Call Center, Traffic Controller, Traffic Controller, Avaya CMS Supervisor, Avaya CMS Supervisor, Facilitator, Facilitator, TotalView IEX, TotalView IEX, Insurance, Insurance
A leadrship position in custmer service or call center operations.
Management professional with over 10 years in a call center environment with extensive project management experience. Utilize leadership, communication and interpersonal skills to build teams that meet/ exceed goals. Demonstrated skills that formulate business requirements and supporting project documentation, successfully managing project scope, risks and issues. Strengths include: Six Sigma Methodology, SOX compliance,...
While I love my current job, I am looking to expand my career opportunities to enhance my value and professional worth as a chosen member of my manager’s team.
I am looking for an opportunity that will allow me to use my experience to continue to learn new skills and grow within the company.
Tags for this Online Resume: Call Center Management, Workforce Management, Executive Presentations, Forecasting/Budgeting, Performance Management, Project Planning, IEX, Real Time, Avaya, Visio, Lotus, PowerPoint, Excel, Word, Centruview, ADP EzLabor, Etime, PeopleSoft Financials, Teambuilding, Motivation
Call Center Operations professional with approximately 14 years' experience in Workforce Management and Business Analysis. Extremely dedicated individual with outstanding interpersonal and communication skills.
Operations Management, Strategic Planning, Crisis Management, Critical Analysis, Process Improvement Strategies, Creative Problem Solving Skills, Proficient in Performance Management, Project Management, Diplomacy Skills, Training, Mentoring.