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Online Resumes with "IEX"

Call Center Magician

Widely experienced professional with a strong record of increasing sales and operational efficiencies, developing and implementing complex processes and associated matrix training programs and eliminating work bottlenecks who delivers outstanding results through the ability to provide visionary solutions.

Ideal Companies: AT&T Johnson & Johnson Brighthouse Embarq

Tags for this Online Resume: Marketing, Budgeting and Efficiencies, Training and Development, Business Development, Quality Control

Call Center Director, 15 years Experience

Accomplished and motivated professional in call center operations, including Inbound and Outbound experience. Excellent communication and problem solving skills, experienced in P&L oversight, involving start up and growing business efforts. Track record of spear heading operational efficiencies in productivity to drive the bottom line. Excel in dynamic, demanding, dead-line driven environments while staying focused and comp...

Tags for this Online Resume: Avaya, IEX, KPI's

Resource Planning Analyst-4 years experience-IEX TotalView Workforce Management

Performance-driven Resource Planning Analyst eager to contribute dynamic analytical, organizational, and customer service skills toward supporting the employer in achieving business objectives

Workforce Management-Excel-IEX-CMS

to find a stable satisfying career with full-time remote work environment that utilizes my experience and software skills.

Workforce Management - Traffic Controller

To begin a career path utilizing my earned expertise in all operational procedures related to call center staffing; specifically with regards to responding at any time to Service Level requests thereby establishing a call center environment that will meet objectives without end. Additionally, I would hope this to cement with a successful and dependable Company.

Tags for this Online Resume: Call Center, Call Center, Traffic Controller, Traffic Controller, Avaya CMS Supervisor, Avaya CMS Supervisor, Facilitator, Facilitator, TotalView IEX, TotalView IEX, Insurance, Insurance

Customer Service Manager

A leadrship position in custmer service or call center operations.

Tags for this Online Resume: Call Center, Metrics, Peoplesoft, Oracle, IEX Totalview

Department Manager

Management professional with over 10 years in a call center environment with extensive project management experience. Utilize leadership, communication and interpersonal skills to build teams that meet/ exceed goals. Demonstrated skills that formulate business requirements and supporting project documentation, successfully managing project scope, risks and issues. Strengths include: Six Sigma Methodology, SOX compliance,...

Workforce Analyst

While I love my current job, I am looking to expand my career opportunities to enhance my value and professional worth as a chosen member of my manager’s team.

Tags for this Online Resume: Excel, Some Powerpoint, Word, Outlook, IEX, Empcenter

13 Years of excelling in Management position in a variety of environments

I am looking for an opportunity that will allow me to use my experience to continue to learn new skills and grow within the company.

Ideal Companies: Call Center/Customer Service- Any, Utility Billing - Any

Tags for this Online Resume: Call Center Management, Workforce Management, Executive Presentations, Forecasting/Budgeting, Performance Management, Project Planning, IEX, Real Time, Avaya, Visio, Lotus, PowerPoint, Excel, Word, Centruview, ADP EzLabor, Etime, PeopleSoft Financials, Teambuilding, Motivation

Extensive Call Center Workforce Management Experience

Call Center Operations professional with approximately 14 years' experience in Workforce Management and Business Analysis. Extremely dedicated individual with outstanding interpersonal and communication skills.

Ideal Companies: Progressive, Geico, Chase, Citicorp, United Health Care, World Savings, Washington Mutual, GE.

Tags for this Online Resume: Workforce Manager, Call Center Operations Manager

Customer Service Representative

Tags for this Online Resume: Customer Service, Account Management, Business Development, customer service supervisor

Work ForceManager -18 yrs experience -IEX ,CMS ,Manage Accelerated performances

Operations Management, Strategic Planning, Crisis Management, Critical Analysis, Process Improvement Strategies, Creative Problem Solving Skills, Proficient in Performance Management, Project Management, Diplomacy Skills, Training, Mentoring.

Tags for this Online Resume: Workforce Analyst, scheduling, IEX, CMS