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Online Resumes with "Helpdesk Supervisor"
Lead a team of Service desk professionals
Ideal Companies: any
To obtain a Professional position and continue to grow within.
Self starter and fast learner Network Administrator
Exceptional opportunities for growth, reward and advancement.
I am looking for a company where my skills will be utilized, tested and improved, and for a corporate environment where people are valued as strong assets and made available for career growth (training and education) within the organization. A diversified company would be a plus.
Summary: Multi-Certified Professional in Network Administration, On& Offsite Technical Support. A Technical Support Manager whose qualifications includes over 18+ years of experience in the Information Technology industry with special interest and expertise in deployment, third level support, onsite and offsite technical support and management, customer/client care management and other best practices.
Tags for this Online Resume: Advocate, Matrix, Helpdesk, Deployment, Customer Care, Detailed, Leadership, Microsoft, Support, Technical Support, Computer Operator, Desktop Computer, Documentation, Laptop Computer, Network Support
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...