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Online Resumes with "Helpdesk Analyst"
I believe my training, experience and proven ability as a Technology Coordinator, Helpdesk Analyst, Information Security Analyst LAN Administrator and will allow me to significantly contribute to your company's Information Technology Unit. I can effectively relay technical information to management and end-users in Layman's terms. The approach to problem solving IT issues provide me a venue to make others feel part of the e...
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...
a position that will allow me to utilize my vast IT experience in a way that will benefit the company and the end-user experience. I have always taken a lead in all positions I have held and am known as a 'go to' person who can successfully find and solve problems. I enjoy working with other technical groups, business units, and computer users training and mentoring others and documenting processes. A position that involves...
Tags for this Online Resume: DHCP (Dynamic Host Configuration Protocol), Lotus, Lotus Notes, Microsoft Windows NT, Novell, Novell Netware, Transmission Control Protocol/Internet Protocol (TCP/IP), Troubleshooting, Configure, Microsoft Windows
STATEMENT A Masters PMP recipient with 16 years' experience in the Information Technology and 4 years in the Pharma/Biotech industries. I possess a comprehensive focus in problem determination, troubleshooting, problem solving and client success as well as being an innovative individual who has an excellent sense of teamwork and who works hard to drive positive results for both client and business. My current goals include...
Tags for this Online Resume: Communication Skills, Health Care Industry, Marketing Management, Project Analyst, Support, Technical Support, Troubleshooting, Verbal Communication, Verbal Communication Skills, Email
a company that can use my abilities to see problems quickly and translate the technical to everyday language and examples, so customers and other technicians know what can be fix and what must be done to solve problems. I am a fire and forget network technician looking to work for a company that has opportunities for me to grow and to use my abilities to their fullest.