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Were you looking for Helpdesk-Analyst-Helpdesk-Analyst-Mbna-America-Bank-N-A-Novell-Helpdesk-Lan-Administrator-Mbna-America-Bank-N-A- job results?
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Online Resumes with "Helpdesk Analyst Helpdesk Analyst Mbna America Bank N A Novell Helpdesk Lan Administrator Mbna America Bank N A "
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...