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Online Resumes with "Help Desk Analyst"
I was a Communications Coordinator II with strong client service experience and in that role, I have worked all 3 shift levels. I was acknowledged for excellent dependability in all areas of my job and complete documentation abilities. I am seeking to further my help desk/communications center/call center experience, as I think it will dovetail with my current skill set neatly.
Ideal Companies: Call Centers
Tags for this Online Resume: Support, Troubleshooting, Communications, Data Entry, Documentation, Help Desk, Help Desk Support, Call Center, Communications Coordinator, QA Review, Customer Service, Shift work
IT PROFESSIONAL with over 30 years of experience in Mainframe and Client/Server environments. Proficient in both PC technical support and help desk analyst roles. Provided both primary and secondary levels of support Experience working in large high volume call environment Experience in documenting standards and procedures Provided user training, development and support Implemented cost and efficiency improvements Leadersh...