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Online Resumes with "First Usa Bank"
Manager level position that I can use my experience and education to enhance the operations.,
High integrity finance and accounting professional with international experience and track record of achievemnt.
Ideal Companies: Manufacturing company with international sales.
An operations, customer service and quality assurance professional with more than twenty years of extensive and diverse experience in varied industries Particular expertise in improving quality and customer satisfaction while lowering operational costs.
Assist companies with implementing successful solutions within budget while leveraging a risk mitigation approach to improve the business posture and achieve their strategic vision.
Tags for this Online Resume: Enterprise Risk Management, Global Risk Management, Risk and Control Assessment, RCSA, Quality Reviews, Vendor Management, Chief Information Officer, Chief Security Officer, Executive Vice President, Managing Director, Chief Operations Officer, Chief Technology Officer, Senior Vice President, Big Data Governance, Governance and Oversight, Regulatory Audit Engagement
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...