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Online Resumes with "FCR"
I'm an Assistant Engineer and Coordinator looking for a challenging new role in Consulting and Engineering Company.
Offering an Excellent Track Record of Key Contributions, Results, and Successes. Over 23 years of experience in management and supervisory positions, earning multiple awards for leadership and performance. Expertise in training, mentoring, motivating, and leading cross-functional teams to meet and exceed operational goals; strong program development and implementation background. Highly qualified, resourceful management ...
Architectrual designer, coonrdinator between all engineering trades, solve constructions problems, study the drawings related to specs and codes and issue RFI's and FCR's.
Thomas Cohn - Manager, Help Desk - Project Manager, Procurement, Analyst, Visionary, Mission Focused
Thomas E. Cohn . 9552 E. Los Lagos Vista Avenue firstname.lastname@example.org Mesa, AZ 85209 480-221-3264 SUMMARY I am looking for a position where I can lead a team of professionals to success while focusing on the mission of the organization. My main strengths is my drive to create efficient processes and procedures while creating a perception of value of the IT team. I understand service and infrastruc...
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.
Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.
• 12 Plus years of experience in IT & 10 Plus years’ experience in testing of client-server and web based applications in Windows & Unix environment. • Experience in driving the testing Team & as well as individual contributor. • Experienced working/leading onsite and offshore test teams. Work closely Project Managers, Scrum Masters, Business Analyst’s, and SME’s Extensive experience in Manual Testing both Verification and...
High energy results oriented professional with 25 years in sales, call center management, customer service management, and product and project management. Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at Cable Shopping Network Corporate Headquarters based on leadership qualities and astute relationship management skills. Designed and implemented employee development program...
Tags for this Online Resume: Call Center Director, Call Center Supervisor, Scottsdale, Phoenix,
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Executive Management Consultant with over 20 years of experience in business and technology transformation across a wide array of industries, including financial services, media, technology, advertising, retail, insurance, aerospace and manufacturing. Specializes in program development and project execution leveraging best-of-breed methodologies, with strict emphases on problem identification, solution provisioning and del...
Tags for this Online Resume: Program Management, Project Management, Project Governance, Management Consulting, IT Transformation, Business Transformation, Risk Management, Change Management, Vendor Management, Agile / SCRUM, Process Engineering, Business Analysis, Financial Management, Information Architecture, SDLC, Waterfall, Engagement Management
* Project Governance & Control * Strategic Planning & Analysis * Manufacturing International SCM * Business Proposals Development * Risk Assessment & Mitigation * Earned Value Management * Cost Performance Index * Performance Improvements * Team Building & Leadership * Budgeting & Forecasting * Regulatory Compliance * KPI's Optimization