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Online Resumes with "Establishing Sla s"

10 years operational and technical support experience

Motivated leader. Results driven, creative, compassionate, customer focused

Ideal Companies: Fortune 500, Fortune 300, Start Up

Tags for this Online Resume: Provisioning, Operation, Supervisor, Manager, Leader, Business Analysis, Customer Service

Director IT Infrastructure Operations, 15+ years - DFW area

Global technology leader with demonstrated success and execution of strategic technology and business alignment. Developed, aligned and managed vendor contractual multi-million dollar agreements, established SLA’s and process/connections to consistent resolution for conflicts. Exhibited exceptional leadership capabilities, creating organizational alignment and transformational team building.