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Online Resumes with "End User Support"
I am an outgoing Support Tech with 13 years experience seeking a position in Customer Service or Tech Support. I am skilled in communicating with customers and determining their needs. I have a "can-do" approach to client support and an eagerness to learn new things and add them to my bag of tricks for troubleshooting and problem-solving.
Ideal Companies: GE
AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * ...
Records Management Administrator with exceptional verbal/written skills. Fast learner and creative.
Ideal Companies: open to any companies
Tags for this Online Resume: records management
A results oriented professional with an array of experience in the areas of project management, case management, technical/helpdesk support, and business operations. Highly efficient in account and database management, end-user support and client/customer relations. Detail oriented with sharp analytical skills good for project planning. A seasoned manager, who encompasses team leadership, strong business ethics, extensiv...
Ideal Companies: First Available
I would like a position within a company's IT department where I can be a contributing factor to the success of the department and therefore the company. A position where I can fully rely on my past experiences and expertise.
A highly accomplished technical leader, process engineer, trainer, implementer with extensive test process management and leadership, offering creative solutions which exceed business goals and improve return on investment.
Looking for a positions which resolves paper and printing related complaints, which may be a field or laboratory position or a position assuring quality/documentation or a position within the digital or printing field or a position installing, training or demonstrating printing equipment. My background encompasses quality assurance, paper knowledge, commercial printing, printing technology, customer/field service, inform...
Ideal Companies: AbitibiBowater, Boise Cascade, Domtar, Evergreen Packaging, Fraser Papers, Georgia-Pacific, Graphic Packaging, Longview Fibre Paper and Packaging Inc, Meade Westvaco, Neenah Paper Inc, NewPage, UPM, Verso Paper Co, Weyerhaeuser, Avery Dennison, Consolidated Graphics, Multi-Color Corp, Quad Graphics, Quebecor World, RR Donnelley, Standard Register, The Bureau of Engraving and Printing, The United States Mint
Tags for this Online Resume: paper printing complaints technical
Creative problem solver and troubleshooter and end user supporter who is self reliant and a great team player. Appreciative, honest and loyal.
My experience in the IT field started in 1996 with IBM Global Services as a Help Desk Analyst where I provided phone support for our client, Advantica Restaurant Group. In this position I troubleshot the IBM 4694/4695 POS system that the client used in their restaurants as well as their back office computer system, which ran OS/2. I provided support on both the hardware and software for the end users. From this position,...
Resourceful, creative, and loyal. Excellent communication skills and extremely personable.
Tags for this Online Resume: business analysis, fixed income, whole loan trading, data analysis, SQL, Excel, Pivot Tables, Project Management, Management, database, stored procedures, liaison, ETL, capital markets
Experienced technology professional with strong background in network operations, project management, systems analysis, business requirements, and end-user support. Drives cost reductions, quality improvements, and customer satisfaction through all areas of IT operations. Proven proactive mindset toward project completion and problem resolution. Good success in working with end users at all ability levels. Project Managemen...