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Online Resumes with "Customer Journey Mapping"

Customer Experience Designer

Help lead company transformation from product to customer centricity

Tags for this Online Resume: Customer Experience Director , Strategic Planner, Voice of Customer , Customer Journey Mapping, Customer Experience , Strategic Brand Planner, Relationship Marketing, Experience Design

Communications - 20 Years of Experience - Near 60521

Janna wrote Janna developed all research, focus groups, analysis, customer journey mapping, customer experience statements and developed the execution plan for CME Group to launch their new approach to meeting their customer needs. Inherent in this work was to uncover and address the internal challenges between departments, divisions, and countries in achieving these goals. Janna's work identified those issues and she devel...

Tags for this Online Resume: High Net Worth, Management, Communications, Marketing Management, Infrastructure, Packaging, Supply Chain, Illustration, Insurance, Messaging

Business Analytics/Quality Manager - 20 Years of Experience - Near 78633

Tags for this Online Resume: Dell, Call Center, Process Improvement, Audit, Training, Quality, Internal audit, Consulting, assessments, program management, customer journey mapping

Marketing Director - 15 Years of Experience - Near 95062

Areas of expertise * Market and competitive analysis * Product positioning and messaging development * Needs assessment and requirements definition * Customer research and product strategy * Program planning and project management * Mobile and web wire framing, and rapid proto-typing * Buyer personas and journey mapping * Thought leadership and advisory content development * User-Centered Design and usability testing Summar...

Tags for this Online Resume: Software, Software Development, Banking Industry, Research, Entitlements, Financial, Financial Management, Integrate, Management, Wealth Management

Senior Customer Experience Manager

Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...

Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management

Director - 19 Years of Experience - Near 75023

AREAS OF EXPERTISE * Strategic Planning * Multicultural marketing * Direct response analytics * Brand management * Content marketing * Creative production across all * Media planning, * Consumer insights channels Digital/Offline * Team recruitment and * P&L/Budget management * Research design and mentorship * CMS/Ecomm systems analysis * Customer Journey * Creative development * Product Development Mapping across all channels

Tags for this Online Resume: Marketing Management, Consulting, P&L, Product Development, Insurance, Light Emitting Diode, Networking, Support, Surgical, Voice Over Internet Protocol, customer journey map, marketing, Marketing, Strategic planning, business development, Marketing leadership, Customer journey mapping, Contextualized marketing

Featured Profile

Senior Director - 20 Years of Experience - National and Global Experience developing highly functional analytics teams or profitable services teams

Directed Led an international network troubleshooting and security consulting team. Developed and implemented service practices that moved the practice from a COGS model to profitability generating $5M annually securing existing install base. * Increased revenue from a negative run-rate of <$250K>/year to a positive run-rate of $5M/year. * Developed service practice "line card" to standardize practices, pricing and facilita...

Ideal Companies: NAMM, Fender Musical Instruments, Quilter Amps, Yamaha Musical Instruments, AWS, Splunk

Tags for this Online Resume: Pricing, Professional Services, Security, Services, Spss (Math/Stats Pkg), Bloomberg, Consulting, Engineering, Mcafee (Virus Control), management, Customer Experience, Business Intelligence, Channel Operations, Sales Operations, NEC, Cisco, NetApp, Channel Partner Operations, Compensation Planning, Strategy, Network Infrastructure

Manager - 20 Years of Experience - Near 34202

Qualifications Architecture Multifaceted Enterprise Architect working with client companies to define and validate Framework, IT and business needs: methodologies, approaches, modeling, blue prints, tools and techniques, knowledge management, infrastructure, support, integration, and organization. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxono...

Ideal Companies: Gartner, McKinsey, Tesla

Tags for this Online Resume: Quality, Quality Assurance, Sales, Infrastructure, ISO, Its, Oracle, Scheduling, Architect, Sofware-as-a-Service, it jobs, software, html, agile

Manager - 15 Years of Experience

Summary Advisory, Design & Execution of Strategic Sales Enablement Initiatives I enable teams and improve processes to create higher levels of efficiency, increased sales velocity and profit 1. Successful Advisory, Design and Executions of Sales Enablement Initiatives 2. Experienced in Sales Enablement, SME, Leadership, Culture & Change Management & large High Profile-High Quality Sales 3. Relevant Industry Experience: 13 y...

Ideal Companies: 1956

Tags for this Online Resume: Consulting, Software, Leadership, Velocity, Dell, EMC, EMC Storage, Product Marketing, Training, Agile