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Online Resumes with "Customer Experience Expert"
I have a strong sales and marketing background. I am now completing the successful rescue of a manufacturing company and I want to revolutionize what customer & employee optimization means in a company. I have outsourced all routine HR functions and I have been successful by focusing on Customer & Employee ROI
I am a Customer Experience expert with 35+ years experience managing and consulting in all industries. Extensive experience and success helping clients go from "Good to Great" in the provision of Customer Service, increasing customer and employee satisfaction, retention, ROI, and bottom line growth. Significant expertise in interpersonal skills and working with all levels within an organization, from front line employees ...
Ideal Companies: Any company dedicated to providing excellent Customer Service
Tags for this Online Resume: Connecticut, Customer Experience, Consulting, Contact Center, Customer Service training, Customer Satisfaction Research Analysis, Customer Service Management, Contact Center Management, Customer Satisfaction improvement, Customer Satisfaction Analysis, Employee Satisfaction Analysis and improvement, Leadership Development, Cultural definition and realignment, Process improvement, ACD technology, Client satisfaction
Team builder and guide who achieves business objectives through providing positive leadership and management skills and traits to the team. Change manager who functions as sponsor, agent and target while leading the team through the ever changing environments we work in. Cross collaborating leader who gains the trust of colleagues and team members to deliver on the goals and objectives for today and in anticipation of where...
Tags for this Online Resume: Leadership, Change Management, People Management, Process Design Management, Customer Experience Expert, Sales Management, Team Development, Balance, Balance Sheet, Credit Card
A web and mobile Product Owner who has led successful B2B and B2C enterprise-class project initiatives from ideation to completion. Extensive experience in eCommerce and Digital Marketing. An end-to-end customer experience expert who can deliver solutions that attract target users and drives new revenue opportunities. A "never give up" attitude towards solving complex problems. An organized collaborator adept at conflict r...