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Online Resumes with "Contact Center Manager"

Call Center Professional

Innovative Contact Center Executive with 20+ years of experience lifting customer experience for wide range of small-to-medium companies and Fortune 500 leader ITT. Inspire customer care and sales teams of 100+ to top performance with insightful approach. Quickly resolve pressing issues for internal and external customers to bolster overall service levels. Possess savvy business skills with qualifications including Benchmar...

Tags for this Online Resume: Budget Planning , Contact Center, CRM, Training & Development , Customer Satisfaction , Client Retention

Contact Center Management

Call Center Manager - Center start up experience

Bilingual, Contact Center Manager and Supervisor with over ten years experience developing and managing small to 100+ seat contact centers. Thorough knowledge of contact centers, multi-site management, capacity planning and technology. Consistently deliver 90% and higher service levels and exceeding contract deliverables.

Tags for this Online Resume: Call Center, Customer Service

Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development

Obtain a position as a Helpdesk Manager with a progressive organization.

Global Management Executive

Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results-driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen. Prior U.S. Navy Search & Rescue crewman with 12 years domestic and international corporate experience delivering significantly increased performance in senior management capacities for Fortune 500 co...

Ideal Companies: GE, HSBC, ING, Citi, Washington Mutual, USAA, Frito-Lay, Pepsico, Yum Brands, Countrywide, Intuit, Toyota Financial, other

Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy

Customer Service Manager

Tags for this Online Resume: Contact Center Manager, Manager, Section manager, Customer Service Manager

Customer Service Manager - Call Center Manager

With more than 20 years experience in Customer Service, I am a highly effective Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast-paced team environment. My results-oriented approach includes a detailed background in metrics-based management, performance counseling, customer service and sales training. I possess an expert-level understanding of the complete customer co...

Tags for this Online Resume: Management, AccPac, Blue Pumpkin, Call Center, Customer Service , CMS

Contact Center Growth and Efficiency Expert

Over thirteen years of proven experience as an award winning contact center manager with an expertise in wireless and information technologies. Ability to train and maintain an enthusiastic, productive staff. Excellent experience in account management, center productivity, and exceeding center goals.

Ideal Companies: Sprint, Time Warner, Verizon, Convergys

Tags for this Online Resume: call center, client services, vendor manager, operations manager

Customer Contact Center Manager / Call Center

Management professional with experience in call center management, retail management, and hospitality management

Ideal Companies: Sears, American Express, SAS, Citigroup, Campus Partners

Tags for this Online Resume: Management, Call Center, Customer Contact, Customer Service, Sales, Manager, Professional, Business, Leader, Training

Experienced Sales/Service Manager

Desire position using my sales/service - contact center experience in the travel/hospitality industry whereby my global knowledge and supervisory experience can be utilized.

Tags for this Online Resume: Customer Service, Hospitality, Management, Contact Center Management, Sales, Crisis Management

Marketing Director

Looking to investigate opportunies in Marketing, Sales & Marketing, Client Services, Account Management, Relationship Management, Marketing Operations, Contact Center Management, Strategic Planning.

Tags for this Online Resume: Marketing, Sales , Relationship Management, Strategy, Communications, Direct Marketing , Strategic Marketing , Advertising, Integrated Marketing