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Online Resumes with "Contact Center Management"
Innovative Contact Center Executive with 20+ years of experience lifting customer experience for wide range of small-to-medium companies and Fortune 500 leader ITT. Inspire customer care and sales teams of 100+ to top performance with insightful approach. Quickly resolve pressing issues for internal and external customers to bolster overall service levels. Possess savvy business skills with qualifications including Benchmar...
Bilingual, Contact Center Manager and Supervisor with over ten years experience developing and managing small to 100+ seat contact centers. Thorough knowledge of contact centers, multi-site management, capacity planning and technology. Consistently deliver 90% and higher service levels and exceeding contract deliverables.
Customer Service/Call Center Management - Contact Center Management Project Manager Help Desk Development
Obtain a position as a Helpdesk Manager with a progressive organization.
Global Support Operations / Multi-Site Contact Center Management / Customer Relationship Management Results-driven Management Executive with strong business savvy marked by blend of strategic, operations, technical acumen. Prior U.S. Navy Search & Rescue crewman with 12 years domestic and international corporate experience delivering significantly increased performance in senior management capacities for Fortune 500 co...
Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy
Lead the customer service business, preferably in a contact center environment, toward best in class customer satisfaction.
With more than 20 years experience in Customer Service, I am a highly effective Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast-paced team environment. My results-oriented approach includes a detailed background in metrics-based management, performance counseling, customer service and sales training. I possess an expert-level understanding of the complete customer co...
Over thirteen years of proven experience as an award winning contact center manager with an expertise in wireless and information technologies. Ability to train and maintain an enthusiastic, productive staff. Excellent experience in account management, center productivity, and exceeding center goals.
Management professional with experience in call center management, retail management, and hospitality management
Desire position using my sales/service - contact center experience in the travel/hospitality industry whereby my global knowledge and supervisory experience can be utilized.
Looking to investigate opportunies in Marketing, Sales & Marketing, Client Services, Account Management, Relationship Management, Marketing Operations, Contact Center Management, Strategic Planning.