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Online Resumes with "Contact Center Engineer"
Systems / Business Analyst, Denver, CO - 20+ years experience - Contact Center Engineering - Genesys Routing and Reportin Suite, Requirements Analysis
I am a technical engineer with significant experience in the entire software lifecycle ranging from user requirements generation to system deployment. I have exceptional leadership, analytical, documentation and presentation skills. My experience includes contact center solutions architecture, user and business requirements, product development / program management, proposal responses, object-oriented and structural design ...
To be a leader on a telecom network voice engineering team both designing and help troubleshooting voice and IP servers on both the LAN/WAN enviroments.