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Online Resumes with "Complex Systems Development"
Seasoned IT Management professional with 19 years of experience implementing complex systems, developing world class customer support teams and protocols and offering successful project management. Adept at infrastructure management, call center procedures and help desk best practices. Provides remote support tools and break/fix practices. Ability to work well with others in both a supervisory or support environment. Strong...
Summary: Accomplished Engineer/Program Manager and roll up sleeves leader with broad technical experience, skilled in all lifecycle phases with sound business acumen and complementary skills in Proposals and Risk Management. Particularly adept at capturing vague business requirements and converting those to product requirements, with a knack for understanding customer needs and complex systems development and program execut...