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Online Resumes with "Cisco ICM"
Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)
As a detail-oriented and organized professional with 19 years of experience in the information technology industry, I am writing to inform you of my availability for a Sales Engineer position. I possess excellent written and verbal communication skills
Tags for this Online Resume: CRM, ERP, Cloud , Cloud Sales Engineer, Sales Engineer, Networking , SaaS, Cisco IPT solutions with Cisco Unified Communication Manager, Cisco Unity, Cisco ICM, Cisco CVP, Cisco IP IVR, and gateways, SONET, IPVPN, SNA, DSL, ATM, PNNI, BGP, MPLS, DWDM, CDMA, WIFI, VOIP, VOFR, ISDN, FRAME REPLAY, TLS, OSPF, OSPF-TE, iBGP, eBGP, RIP, RIPv2, IS-IS
PROFESSIONAL SUMMARY: * Exceptional leader with over 10 years of meeting and exceeding goals Network Engineer with 5+ years of experience in designing, installing, configuring, and maintaining network routers and switches. Cisco Certified Internetworking Professional with hands on experience working with routers, ASAs and switches, Cisco voice CUCM, Unity Express, CUPS, & UCCX 8.6 to 11.2. Calabrio/JTAPI. Thorough understan...
Senior Network Collaboration Engineer / Consultant highlights * Large experience with Cisco Collaboration Solutions as CUCM and CME / CUC and CUE / IM&P / UCCX / UCCE / CVP / CUSP and so * Cisco Jabber deployments for all supported platforms and customizations * Cisco Jabber Guest solution implementation and support in an Expressway scenario * Cisco Unified VCS and Expressway solutions and MRA / B2B border deployments * Lar...
Tags for this Online Resume: Account Manager, Architect, Documentation, Infrastructure, Networking, Voice, Troubleshooting, Asynchronous Transfer Mode (ATM), Frame Relay, Lan/Wan, Collaboration, Cisco, Spark, UCCE, CUCM, UCCX
Accomplishments * Assisted in the design & layout of new multi- million dollar distribution center. * Project Manager for new equipment & system rollout for retail support team. * Lead for public relations for the service department. * Redesigned quality guidelines & evaluation forms for call center. * IT Admin for all distribution centers state-wide. * Hands on experience with servers, mobile phones, desktops and laptops, ...
SUMMARY A flexible, driven, and dedicated Vice president, who seeks challenges, is looking for the opportunity to grow and become a valuable team member within a dynamic organization. I offer 15+ years of technical experience in application support and management, including full responsibility of various applications and strategic planning. Highly Technical and experienced individual with Pega, Avaya, Aspect, Cisco ICM Cisc...
Tags for this Online Resume: Business Requirements, Computer Telephony Integration (CTI), Infrastructure, Interactive Voice Response, Planning, Process Improvements, Programming, Agile Methodologies, Agile methodology, Documentation