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Online Resumes with "Call Center start ups "
I would like the opportunity to make a positive contribution through my experience and skills. In addition to running individual and multiple call center operations, I bring experience with financial forecasting and budgeting, setting up and running workforce management teams, running training and quality teams, long term strategic planning, and performance management through measuring individual and department goals. It a...
Customer Service Ambassador. Knowledgeable and self directed leader with expertise in Customer Service and Call Center start-up within a variety of industries. Large team, multiple shifts and highly skilled in creating metrics to track performance.
Call Center Management professional with 8 years of working experience in: fast-paced, time-sensitive, and start-ups, inbound, outbound and blended call center environments. Highest transition/training success rate in call center history – 1000 center call center, call volume-16,000 calls daily. Managed SME’s and newly hired supervisors to successfully transition over 200 call center representatives to answer technical...
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
PAUL SCHNEIDER firstname.lastname@example.org 817.941.7741 EXECUTIVE CUSTOMER SERVICE MANAGER RELATIONSHIP MANAGEMENT | CONTINUOUS IMPROVEMENT | EXECUTIVE-LEVEL MANAGEMENT 18 August 2015 Dear Hiring Professional: Offering dedicated experience in customer service, continuous improvement, and relationship management, I am currently seeking new challenges in an executive customer service management role. As a visionary lea...
As you will notice from my résumé, I have a successful, comprehensive, and diverse work history in the Insurance / Health /Contact Center Industry which includes most recently experience with Federally funded program of which I was responsible for managing the effective intake of unemployment claims for the State of New Mexico. My experience continues with Call Center start up, which includes metric development, infrastruct...