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Online Resumes with "Call Center Metrics"

13 Years of excelling in Management position in a variety of environments

I am looking for an opportunity that will allow me to use my experience to continue to learn new skills and grow within the company.

Ideal Companies: Call Center/Customer Service- Any, Utility Billing - Any

Tags for this Online Resume: Call Center Management, Workforce Management, Executive Presentations, Forecasting/Budgeting, Performance Management, Project Planning, IEX, Real Time, Avaya, Visio, Lotus, PowerPoint, Excel, Word, Centruview, ADP EzLabor, Etime, PeopleSoft Financials, Teambuilding, Motivation

dynamic/inovative professional

High energy professional with exceptional interpersonal skill, passionate about recruiting, training and developing teams that will lead and exceed all company expectations.Bringing new ideas, confidence and innnovative training techniques to capture the attention of trainees, team leaders, company leaders and stockholders.

Ideal Companies: All companies that are interested in revenue growth and employee retention and development

Tags for this Online Resume: Human Resouces/Training and Development

Customer Service Supervisor

Professional Objective To obtain a Supervisory / Management position––that will capitalize on my experience in Human Resources Administration as well as on my strengths and interests in the following areas: • Contributing to Overall Success of Operational Efficiencies • Ensuring Compliance with FMLA, EEOC, ADA, Sexual Harassment, and Workman’s Comp, Unemployment and other Related Human Resources Regulations and Legal Iss...

Tags for this Online Resume: payroll, HR, training/developing direct reports, customer escalations, facilitating team meetings, call center metrics

Dynamic Training, Management Professional

I am a professional business owner committed to extraordinary customer service with extensive experience in call center management, executive training, consulting, curriculum design and development, in addition to sales development and marketing. My passion and dedication to excellent service and for helping other�s to grow in their confidence and proficiency is virtually tangible contributing to my high level of success en...

Ideal Companies: I am looking for an opportunity to apply my strengths and background within an organization with integrity and a respect and value for training and employee contribution.

Tags for this Online Resume: Trainer, dynamic, coach, creative, manager, director, call center, sales, customer service, leadership, teamwork, motivation, motivational, presenter, speaker, learning and development, consultant, goal oriented, results driven, communication, marketing, leader, sales trainer, customer service trainer, call center trainer, customer support trainer, Training, Coaching, Reward, Management, Mentor, Retention

Outstanding People Person

Multi-tasking, energnic professional with exceptional communication and leadership skills. Resourceful, creative, dedicated and loyal

Ideal Companies: Any large company

Tags for this Online Resume: admin assistant, customer service manager, HR

Program Manager - 10 Years of Experience - Near 85013

Highly organized,effective manager. Excellent interpersonal skills that equate to loyalty of workforce. Get things done while having a postive impact of the workforce and bottom line.

Ideal Companies: Airlines PBM's Valero Enery Corp Microsoft Google

Tags for this Online Resume: Account Management, Relationship Management, Director Level Call Center, Business Development, New Client Implementations, Airlines, Pharmacy Benefit Managers, Marketing, Data Analysis, Management, Accounting, Distribution, Filing, Inventory, Inventory Control, Advertising, Financial

Customer Service and Sales Manager - 28 years Experience - Greenville

I'm a sales manager and has a passion for customer service and helping people to develop and succeed. My experience includes 28 years in customer service and sales managing front line employees and supervisors. Expertise in call monitoring, conflict resolution, employee communications and managing call center metrics.

Customer Service Manager - 20 years Experience - Proven Leader

I am a very experienced Call Center leader with over 20 years’ experience in Health Insurance and Claims processing. I managed a large call center operation with a staff of 100+ and 9 Supervisors receiving over 100,000 incoming calls monthly. I have a very strong passion for helping others and developing staff and would be a great addition to your Company. During my years in the Health Insurance industry I have developed ve...

Customer Service Manager - 15 Years of Experience - Near 23601

Highly motivated results-oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

Tags for this Online Resume: Customer Service Manager, Operations Manager, Call Center Manager, Call Center Director, Operations Director, Customer Service Director

Featured Profile


Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...

Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.

Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability

Featured Profile

Project Manager - 20 Years of Experience - Near 91745

Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.

Ideal Companies: Google, United Health Care, City of Hope, Inland Empire Health Plan, Edison

Tags for this Online Resume: ACD Design and Configuration, IVR Design and interface, Workforce Managment and Requirements, Call Center Design and Configuration

Financial Specialist - 20 Years of Experience - Near 75126

I'm a financial professional with 20 years experience in credit & billing collections. Expertise in customer service, commercial collecting. Proficient in training and development, record maintaining and conflict resolution in both internal and external customers. I have a diverse background in telecommunications, banking, utilities, legal and motor vehicle finance. I have the ability to work and build a strong relationship...

Ideal Companies: Presbyterian Rockwall, State of Texas, Rowlette County Courthouse, Rockwall County Courthouse, Texas Workforce Commission (Terrell, Rockwall, Plano) locations

Tags for this Online Resume: Collection Lead, Customer service driven, Analythical, Catalyst for bridging & buidingg, Team Player, Business driven, Commercial Collections , Delinquent accounts 60-120, Account Management, Case Management