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Online Resumes with "Call Center Management"
With more than 20 years experience in Customer Service, I am a highly effective Contact Center Manager with extensive experience identifying, hiring and mentoring associates in a fast-paced team environment. My results-oriented approach includes a detailed background in metrics-based management, performance counseling, customer service and sales training. I possess an expert-level understanding of the complete customer co...
A manager/supervisor/trainer with approximately eighteen years of professional work experience and over eight years of customer service management experience. Very familiar with call center operations and including service level metrics, occupancy rates and call volume forecasting. Exceptional team builder and mentor with a talent for building strong, long lasting relationships with customers, staff and all levels of mana...
Call Center Manager
Ideal Companies: Google; Make a Wish Foundation;
Accomplished leader with extensive management experience, mentoring and motivating diverse teams of individuals to function cohesively in driving positive top and bottom line financial results.
Call Center Manager
Meet and exceed sales metrics, coach and mentor team members, grow the business, follow ethic and guidelines, Sales is an art, I'm natural and have the ability to assist other to acheive their success.
customer service, sales, call center, management, data entry, marketing
Sales, Marketing, Advertising & Promotion